6 years ago
Garbage dealership and will never buy from again
If you do go here come prepared with your information because they will take you for an idiot and pressure you into a lower trade in or give you false information. Returned here 5 years after buying a car. They bait you in with false offers then low ball and try to sucker you. Don’t be afraid to walk away... I did, good thing because I ended up buying a Honda. So thanks for that.
Verified Customer
6 years ago
I was rushed through, and I still haven't been contacted about my starter being installed
every appointment was double booked with somebody else and I was rushed through. He even said, "this is the first time I haven't had to call the manager to negotiate", but quickly changed his story when he realized what he'd said. I felt like I'd been scammed.
Staff Dealt With
Verified Customer
6 years ago
Informative
Very helpful and no feeling of pressure. All my questions were answered and explained to understand. It is the best place I have ever dealt with. Thank you so much.
Staff Dealt With
6 years ago
ZERO
I live an hour away from Ottawa/ Hyundai dealership, I work until 1:30. At 2:15 I called to say I was going to be late, 3:30-ish. In Ottawa, 417 was a parking lot. Got a text asking if I was still coming, told them about the situation but was en-route. Turning onto Hunt Club Rd from Woodroofe, 3:50 got a call saying they sold it. Was rudely informed it was "gased and ready to go at 3:00" despite all the communication between us. Kevin and Hyundai Hunt Club are more concerned with sales over customer service. Karma is a b**ch tho.
Reply from: Hyundai On Hunt Club
Hello Michelle,
My name is Atheer Noman, I'm the General Sales Manager at Hyundai On Hunt Club.
I'm sorry you missed out on the vehicle you drove in to see, but please see it from our side. We have a customer in the showroom that wanted the vehicle and we couldn't just turn them away because you were on your way. That would be unfair to the person sitting in front of us. If you called Best buy and they informed you they had one more tv in stock and you rushed to get there only to find out someone bought it before you, I hope you wouldn't hold them responsible for doing their job. I truly understand your frustration and if you understand this wasn't personal at all, and you are still looking for a vehicle, contact me directly and I'll take care of you on any vehicle in my inventory.
Best Regards,
Atheer Noman
Verified Customer
6 years ago
Jamal Mansour Sold Me a Hyundai Kona
I had booked an appointment for a test drive, and Jamal was the one who took me on that test drive and subsequently sold me a 2018 Kona Ultimate. He was friendly, informative, responsive to questions and sincerely interested in what was important to us. He listened, he did not try and convince us of something that we weren't interested in, and felt that he truly cared and respected us. When I can to pick up the car he was helpful, informative and paced his review of the car features so I had time to digest what I was learning. And finally, he made sure that I felt supported going forward. An all around excellent experience. Thank you!
Staff Dealt With
