Verified Customer
8 years ago
excellent.
Looking for new car and was met at front door and proceeded from there to purchase new unit from salesman Tran.
Staff Dealt With
Verified Customer
8 years ago
It was Just an amazing experience all round because of Kevin!
Kevin made my choice easy without any pressure and because of that we bought the car! I always ask for Kevin because he knows the cars, he has great people skills and because of that I have confidence in the cars I buy from him!
Staff Dealt With
Verified Customer
8 years ago
All the staff were friendly and knowledgeable
Naim was fantastic. He went above and beyond to make my experience an enjoyable one. He was very knowledgeable about the product and respected the amount that I was willing to pay. I will definitely refer him to friends and family.
Staff Dealt With
8 years ago
Terrible Customer Service
I purchased a vehicle through Hyundai on Hunt Club several month ago and it was not a good experience at all. My sales rep, who no longer works for the company, was very helpful and did have alot of good information when I purchased the vehicle; however, I have experience several problems since. The moment I drove my brand new 2016 vehicle off the lot, I noticed my steeling wheel was clearly misaligned. I call immediately afterwards and they told me that the well was not under warranty and that I would have to pay to have it re-aligned. I had even left several voicemail messages with the representative that I had dealt with, however, I did not hear back from him once. I spoke to one of the managers at the car lot and he agreed to fix the alignment for free, just this once. Yes, I would certainly expect you to with the amount that I am sending on a brand new vehicle. I also noticed that I was not given me my ownership papers. When I called, they informed me that I would have to purchase new ones from the Ministry as it was no longer their issue. There have been many other minor issues since then and I would absolutely not recommend purchasing a vehicle through this dealership. Most of their staff is very friendly, from my experience, but their customer service is beyond horrible. Once you purchase a vehicle from Hyundai on Hunt Club, they no longer value you as a customer and you are completely on your own. There is no follow-through customer service once you've signed on the dotted line. I am extremely disappointed with this experience, and I will certainly not be purchasing another vehicle from them, and I will certainly not be referring any family or friends to that location.
8 years ago
Terrible Experience - Extremely Disappointed
I purchased a vehicle through Hyundai on Hunt Club several month ago and it was not a good experience at all. My sales rep, who no longer works for the company, was very helpful and did have alot of good information when I purchased the vehicle; however, I have experience several problems since. The moment I drove my brand new 2016 vehicle off the lot, I noticed my steeling wheel was clearly misaligned. I call immediately afterwards and they told me that the well was not under warranty and that I would have to pay to have it re-aligned. I had even left several voicemail messages with the representative that I had dealt with, however, I did not hear back from him once. I spoke to one of the managers at the car lot and he agreed to fix the alignment for free, just this once. Yes, I would certainly expect you to with the amount that I am sending on a brand new vehicle. I also noticed that I was not given my ownership papers. When I called, they informed me that I would have to purchase new once from the Ministry as it was no longer they issue. There have been many other minor issues since then and I would absolutely not recommend purchasing a vehicle through this dealership. Most of their staff is very friendly, from my experience, but their customer service is beyond horrible. Once you purchase a vehicle from Hyundai on Hunt Club, they no longer value you as a customer and you are completely on your own. There is no follow-through customer service once you've signed on the dotted line.
I am extremely disappointed with this experience, and I will certainly not be purchasing another vehicle from them, and I will certainly not be referring any family or friends to that location.