Verified Customer
9 years ago
Lack of transparency
Repeated requests to have negatiated deal in writing denied; requested documentation pamphlets on add-ons (rust protection, extended warranties and gap insurance) not provided. Final sale not reflective of what was agreed. Charged for wite tires an rims and auto-starter that were supposed to have been included in the deal. My sale rep Cody, was excellent. Tony, a sales manager was very helpful. I am waiting for another manager to resolve the issues, but his comments "don't expect an adjustment" on the extra charges ( for the tires, rims and starter that were supposed to be included); "Nothing is for free; even 0% is not 0%". Oh yes... the promotion was 0% on 84 months... they tried to charge .21% which they removed when I complained and they added a bank fee that they didn't tell me about until the very last minute. This story is not over.
Staff Dealt With
Verified Customer
9 years ago
Comfortable.
felt very comfortable with the service I received! Staff was courteous and respectful. Had no problems with car.
Staff Dealt With
Verified Customer
9 years ago
Bought a used car.
the service was great, except for when I was waiting to hear whether the financing had been approved and the car was sent for safety. I had to call numerous times before getting an answer. Aside from that, the service was respectful and I got everything I wanted.
Staff Dealt With
Verified Customer
9 years ago
New vehicle purchase
Great buying experience! Tran was extremely pleseant to deal and professional! I will definitely recommend him to anyone looking for a vehicle!
Staff Dealt With
Verified Customer
9 years ago
Mislead and disappointed
The description of the car was not what I received. Pre-sales experience was good. Post sales was extremely disappointing. I wish I could return the vehicle, but I cannot.