Verified Customer
7 years ago
Positive, polite, and had the work done in a timely manner.
I feel you did a great job conveying what needed to be done to get my car back on the road. I appreciate the extra, the part, that you included at no extra cost. It is a nice added bonus.
My car is 17 years old and I would like to keep it for as long as possible with the least amount of expense. You are definitely helping me to accomplish that goal. Thank you.
Thank you.
Staff Dealt With
Verified Customer
7 years ago
Everything was good and happy that my car was still in excellent shape!!!!
I did not stay with the car but my husband did. Shuttle took me were I wanted to go then when my car was ready, husband came and picked me up . It was nice break for the shuttle as he didn't have to pick me up and bring me back to the dealer. Didn't make a deal for a new car, maybe next year!!! cheers
Staff Dealt With
Verified Customer
7 years ago
Oil change tire change and Bronx cleaning
All went well , car was clean and ready a little later than promised. Rheal texted me as soon as it was done
Staff Dealt With
Verified Customer
7 years ago
change of winter tires
always great and friendly .very comfortable doing business their, the service always good and always on time . just purchased my 4 vehicule on April 11 /18.
Staff Dealt With
Verified Customer
7 years ago
A missed opportunity!
I visited the dealer in January with the original symptoms. There was a 'miss' by the Service rep and the mechanic, as the issue was not identified or corrected. I continued to drive and changed gasoline suppliers as it seemed like a gas issue. Of course it didn't resolve the issue.
When I returned this time, Chris (Service rep) immediately identified that there might be a service bulletin on 2016 Civic Turbos. His response was a great relief as i knew then that Honda had a solution. However, it was hard to hear that this bulletin was in place when I came in January.
That is why I describe it as a 'miss'. I am a loyal customer, I am treated well at the dealership. My NO is only to ensure that the 'miss' is flagged.
I don't understand why these bulletins can't be attached to the car file so they come up when a car is brought in for service.
A shout out to Chris for his professionalism.
Staff Dealt With