Verified Customer
7 years ago
INcredible wait time for vehicle after paying bill.
Up to and including paying for work done that day, everything was handled well, as expected. After paying the bill, I proceeded to the waiting area for my vehicle to be brought around. There were a number of people there who were also waiting either for their vehicle to be brought up or were waiting while maintenance was being performed. I returned to the payment desk twice to enquire on my vehicle. I eventually got my vehicle, 50 minutes after paying for services.
Staff Dealt With
Verified Customer
7 years ago
Warranty work
The only complaint I have was that I felt it was rather strange/insulting to have "vehicle is dirty" written in both the inspection sheet and the invoice. Do you not have any other customers who live in rural areas with gravel roads? My vehicle is dirty within 1 day depending on weather/road conditions. If it was an issue for your staff in that they couldn't see something that they felt they needed to do so that they needed to record it twice on two different documents then perhaps they could have rinsed/sprayed off my vehicle as my previous dealer did when I owned a different brand of vehicle.
Staff Dealt With
Verified Customer
7 years ago
Autopac repairs
Prompt service dropping my truck off for an Autopac claim. Service advisor accompanied me to the car rental service centre and set me up with a vehicle while mine was in the shop. Was updated while vehicle was in shop. Very professional and exceptional service by all parties involved! Auto body manager called me personally to notify me that my truck was ready for pick up. Also had a separate issue that he was more than helpful with, thanks KELLY!
Staff Dealt With
Verified Customer
7 years ago
Fantastic
Nothing but good things to say about the People that work there. Looking to buy a new Equinox soon but only when the right deal comes my way.
Staff Dealt With
Verified Customer
7 years ago
Good
No problem found! Electrical bug in the system & complete failure is required before repair can be completed properly thanks
Staff Dealt With
