Verified Customer
8 years ago
Sad end to my beloved Malibu Hybrid
After the "Service Hybrid" message came on my car, I arranged a service appointment immediately, but the car had to be towed in on the day. As it turned out, the car needed a completely new motor, apparently at the cost of $8,000 approx, which would need to be ordered from the US. As the car was only a 2009, with a mere 110,000 kms on it, we decided no to risk spending that kind of money on it and sent it to an auto wrecker, for which we received $350.00
Although there was no concern with your dealership and the handling we received from your staff, I am extremely disappointed in the loss of this car, which I loved, and with so little warning. The fact that no other warning lights came on until the car was near death is extremely upsetting to me still.
As I had previously owned a Toyota, which was still running when I sold it at 12+ years, I went immediately to Toyota and purchased a 2017 Camry.
Do understand that my disappointment is with the car, and not with your dealership or your staff, who were always friendly and helpful.
Staff Dealt With
Verified Customer
8 years ago
It was ok
Definitely did not go above and beyond. Let me take the vehicle over night, however when we brought it back for detailing my 10 year old could have done a better job. Also we advised of a few things that were broken & needed fixing, they weren't fixed. Would I recommend Murray Chev Olds...probably not
Staff Dealt With