Woodchester Nissan Infiniti

I contacted service dept. for appt. for a recall on my M35X but i had a question before going in, got voice mail, no one called back, I used to get my service done at this place before but i stopped going there because they would never return my calls, terrible, I used to manage in retail and if my staff didn't look after my customers, they would be let go immediately

I own a 2015 Micra with 34,000 kms on it. My car started to make noise so I took it in for a check. Two parts associated with the suspension system on the vehicle needed to be replaced WHICH WERE "COVERED" WITHIN MY WARRANTY TERMS. The guys at the service shop said that they are sure I "hit" my vehicle somewhere and therefore they would not cover these parts. I absolutely did not hit anything and at that point I realized these guys were just greedy and did not want to replace the parts as they should have as governed in my warranty agreement. Another issue with my engine. There is an apparent leak which I noticed. I paid out of pocket and took it to get checked out by my personal mechanic and he advised me to have this gasket replaced as it will give me problems in the near future. I took it to Nissan and again they made up their minds that this gasket was not leaking but was rather "sweating" and by their standards and definitions, sweating is not leaking. Again, they jipped me out of my warranty coverage. This was the final straw and so I am writing this review and I am considering pursuing the matter legally. I ask you, the public, that if the Nissan service department can just make up stories at lib for things they wish to not cover then what is the purpose of the warranty? Oh, a cash grab. That's it. DO NOT GO TO THIS LOCATION. The service department will cheat you out of your hard earned money!!

From the second we walked in the door we were given nothing but what we felt was the best customer service (and we had been to almost all dealerships along the strip). Edwin and Sean didn't want to sell us a car they wanted to give us an opportunity to help our future. We cannot thank them enough for how great we felt leaving the store with the new car keys in our hands! Thank you!!

I just picked up my new 2017 Rogue and just love it! Thanks to Rana Ahsan and Subhan Hussain for making this purchase great!!

I just want to say how great Woodchester Nissan is. Loved the first car I bought there a 2015 Nissan Sentra, Shaun Kazemi helped me out with a great deal and alot of savings. And after my Sentra was in a total loss accident he really helped out with my settlement and a replacement vehicle, for the first time after leaving Woodchester Nissan and seeing the great deal and savings on the replacement vehicle, I actually felt good about the accident ...Shaun Kazemi and Danny Starret in the finance dept. went above and beyond the call of duty to make sure I had the best deal and saving possible. Thanks again guys!!!!