Myers Kanata Hyundai

Purchased a brand new Veloster Turbo with extended warranty for my then 20yr old son. Last year after many problems and trips to service complaining about the problem they agreed to replace the engine. A rental was authorized for Enterprise next door on May 1, 2019. The car sat at the dealership for months with the excuse being they didn't have an engine available. Enterprise sent Myers a bill for 30 days of rental as that is when they bill and it was paid with no problem. Meanwhile the Veloster was still sitting at the garage. The car was finally ready to be picked up at Hyundai on July 18, 2019. It was unknown to my son that Hyundai rejected the second rental bill from Enterprise three times. Hyundai told Enterprise that the customer would pay so my son's credit card was billed. When he noticed he started sending messages to Marc Lebeau the GM at Myers Hyundai and talked to Doug Carruthers the service manager. They basically just kept blowing him off. The rental car charge was $2447.58 and a lot of money for someone that wasn't supposed to get that bill. Finally my husband and I went into the dealership to talk to Doug Carruthers. He kept us waiting for a long time and then finally when we started talking about the issue he shouted at me and denied everything. We were done with him and went to Marc Lebeau and explained it to him and he said he would look into it. We followed up with him by email, phone and went in a few more times. Nothing was being done so we contacted Hyundai Canada and explained the problem to them. They kept asking for documents to prove this and we provided everything. We even had the Enterprise Regional manager give us an email where he stated how they billed Myers and they rejected the bill. Marc Lebeau had all kinds of excuses for us and even blamed my son and said it was up to him to bring Myers the bill from Enterprise. We told him it had nothing to do with my son and they needed to sort out their internal procedures. Finally Hyundai Canada left us a voice message to say it was up to the dealership to sent them info to prove the car was in fact at the dealership for almost three months waiting for the engine and that the rental was justified. We went into Myers again at the end of February 2020 and talked to Lebeau and let him hear the voice message from Hyundai Canada. He said they were doing an audit of the service department and would go over and tell them to pull the info and he would sent it to someone high up at Hyundai Canada. We never heard from him and have emailed twice with no response. Our last visit in there I said that if my son knew he would have been billed for a rental he would have not taken one and Lebeau said he would have given him a loaner from the dealership. Now my son has this charge sitting on his credit card and interest building up because he cannot afford to pay for a charge he didn't expect. This dealership is the worst and tries to blame the customer for their mistakes. You screwed up and need to make this right.

Very clean , the staff are very friendly and great service, you recommend this location for any servicing. Thank you

Good service in regards to a recall on my vehicle but part needed to be ordered (fuse for my dashboard) but no follow thru and never called again about it.

The service at Myers is excellent The staff are knowledgeable and cooperative and advice for the benefit of the clients The repair service is reasonable

We appreciate how friendly the staff are and how we were able to book an appointment so quickly. Service was fast enough that we could just wait - which is great. Thank you!