Empire Auto Group

4 years ago I purchased the truck from Empire Auto. Recently I had money come out of my account that was taken by Empire Auto Group. I contacted Sami and he very quickly read snow to the bank to resolve the situation. As I am away from home I really appreciate that they took the matter seriously. The bank had given them incorrect information resulting in money being withdrawn from my account. I have seen a ton of bad reviews but from my personal experience I have never had an issue in dealing with anyone from Empire Auto Group. I will be back again shortly for a new truck.

I would never recommend Empire Auto Group!!!! I cannot leave a review on their page for some reason (probably because too many people are leaving negative reviews) however I will make sure to let friends and family know to stay away “danger” I purchased a vehicle and purchased the warranty and they did not keep to the warranty and charged me in the last two day over seven hundred dollars of which 370 was for a battery and a tow. (Both were covered under the warranty) RIDICULOUS No empathy no help NO RESPECT was given to my situation. Very disappointed in the service , the people that handled the situation and especially DOUG,MOE and SAM. All condescending and arrogant. I have never been interrupted to have someone put their two cents in on what my problem is until dealing with this company. Tracked down the owners phone number NIC to let him know how poorly they were handling the situation And he had one of his staff call me and offer no empathy or respect or SOLUTIONS to my situation. I’m going to another car lot that is trusted and refinancing so I never have to deal with EMPIRE AUTO dealership again! They are located on Dundas street Past veterans: If you want good service and reliable people as well as a reliable vehicle which is MOST important DO NOT PURCHASE FROM EMPIRE locations on Dundas or Southdale motors location.

Not only was he charged for everything that was "covered" under the warranty that was paid for, they left him carless for a total of almost 2 weeks. .. Never ever ever go to Empire Auto Group. You will not only get a lemon of a vehicle but will be fucked over every time

I went in for a oil change that takes 15 minutes and was told it would take a half hour to 45 minutes. An hour and a half later it was done and under covid the person who brought the vehicle around did not wipe down the steering wheel or anything. I mentioned the exess time to the service guy and all he said was thank you.

When I was advised by One of my family member to Check some cars in Empire Auto Group I wasn’t sure if I can find my ideal car right away. But , after I met and welcomed with Mr, Nick Soufan I explained my condition and Budget soon i helped to Get my first test drive and With his polite and positive attitude soon I made my decision to trust my gut and go ahead . with building trustworthy relationships with my dealer I purchased my first car ( Volkswagen Beetle) in Ontario !Thanks a lot