O'Regan's Toyota Halifax

My husband and I greatly appreciated the professionalism and attention given to us by our Salesperson, Rob Rubinger. While shopping for our new vehicle, Rob was extremely accommodating to us and our busy schedules. If you want care and attention to your needs, see Rob, he shines above many in our eyes. Loved shopping at O'Regan's Halifax, thanks again Rob, you are spectacular!

I usually don't get to the situation when I decide to write a review but this time I decide to do so. Here is my bad experience with Toyota O'regan's Halifax customer service. I have purchased my car from Toyota O'regan's Halifax about 2 years ago and part of this deal was installing remote smart start/alarm system. All under warranty for 3 years as per purchase agreement. About a few weeks ago the remote control stopped working properly (didn't lock car, couldn't start my car using remote control etc.) and so knowing I still have warranty coverage I called customer service, explained exact issues I have and so customer service advisor asked me to bring my car for check up/fix. She booked me in for Friday morning (June 1st, and that after waiting about a week for this available appointment). Friday morning I drove there (my working time), and here began the "fun time". Service advisor looking at the notes in the system what my complaints are and says "I don't think we can fix those issues here in da-houze as the alarm system wasn't installed by us. I (service advisor) have to check with your (my) sale person what to do, but he is in the meeting right now". Didn't make sense to me why that needs to be done as almost 2 years passed since the car was purchased. Really!!!?? So why did you asked me to bring my car in??? Couldn't you check that with sale person before booking me in??? Anyway, if so I have no choice and have to wait. After approximately waiting 45 minutes I decided to check again and "surprise" was informed that meeting is running late (maybe another half an hour or so we don't know exactly), and so service advisor suggested to me to leave (taking my car with me) and so she will give me a call when she has a chance to check with my sale person what to do. Note: my car even wasn't checked by technician, maybe it's something simple and no real fix is required !!?? What a waste of time ... taking time off my work/waiting/and not getting repair service. Next... after waiting half day and of course not getting phone call I did call to check where we are...I won't write here how many times (will be vey long story) had to call back and every time my call was forwarded to different advisors etc.. Almost end of the day and of course I don't know where I am and what the plan is to fix the issue. At 4:10pm I finally received a call from Toyota and they said "we have to take your car to our 3rd party service in Dartmouth where the alarm system was installed, we booked for you an appointment for Monday". Well, I said if this is a case then will see you Monday morning. After coming home and sharing my bad day experience with my friend (who is also a technician), he said it's a common issue for alarm system and all it needs most likely to be rebooted (probably reset button needs to be pressed located on the windshield). What a magic...that what it is ..I fixed... everything is back to normal by only pressing that small button. So, Dear Toyota O'regan's Halifax , shame on you, shame - Toyota customer service !!!! You showed me your unprofessionalism !!! You even didn't try to help here, if you would ask your local technician and give him a heads up what the issue is he may have some ideas how to resole this simple issue. I would suggest you train your customer service advisors to be better problem solving and not making their own decisions before checking with technician at least. Unfortunately I feel like making happy customer is more important for you when selling a new car, than keeping happy an existing customer when service is required. Shame!!! P.S. also MISSED APPOINTMENT email sent to me , are you serious (I was there to remind you) !!! K

I am a first time car buyer and Terry Murphy could not have been more helpful and patient. Terry went above and beyond to find the perfect car for me. Thanks Terry !

We were very satisfied with the sales service provided by Val Steeves. She was friendly, knowledgeable, offering all the help we required to make this first new car purchase in many years. We also appreciated her as a ‘calm and quiet back seat driver’! Very happy to have a hybrid in a name brand we trust and that receives high ratings in all respects.

With the help of Justin Greener and John kohleskhei ( horrible spelling sorry ), it was easy to choose what I wanted and couldn’t have done it without them!