O'Regan's Toyota Halifax

I have been an O'regan's customer for more than 5 years and a Toyota owner for much longer. One of my last vehicles purchased was a 2015 Highlander. Since taking ownership I have entrusted its maintenance solely to Toyota service. This SUV , less than 3 years old and with less than 45k, has had very little wear and tear. I took it to Toyota more than a year ago to have rust inspected, which both warranty managers approved replacement and have yet to have this work done (on my last visit I was told there is no record of it....) Most recently, for MVI I was told I needed all new brakes and rotors ( due to metal on metal the rotors need replacement not for MVI). I advised them that 2 of the rotors have been already replaced 1 year prior but again was told they were damaged and they recommended replacement.... So after spending 50k for the SUV, in less than 3 years, rotors have now been replaced twice ( this time due to wear not defect which would of been covered by warranty for 3yr/60k....) I requested that all removed parts be returned with the vehicle, which I received resistance for, and when I reviewed these parts 2 rotors showed no apparent issue ( * I am not a certified mechanic to diagnose) and the several of the pads were no where near metal To end it all, I received no notification that my vehicle was ready for pick up and when I called I was told service was closed and to call back tomorrow. I insisted to speak with a manager who was helpful, quickly identifying service was open and I proceeded to pick up my vehicle. Overall, I very disappointed with both the quality of parts from toyota and the communication/care from the service department in Halifax. I have never had nothing but excellent service at Toyota in Cape Breton.

Shout out to val steeves and david wiseman, who made the recent purchase of our new corolla a pleasure ... very thorough, professional, and, most importantly, personable ...also loved the brownies and the coffee ... couldn’t have made the coffee without the stellar help from behind the counter ... thanks !!!

I'm extremely disappointed. At my 42,266 klm oil change on June 27, 2018, I was informed my 2017 Toyota Camry Hybrid SE I purchased June 30, 2017 needed new tires. WHAT??? The tires were on the car when I bought it June 30, 2017 to November 27, 2017 when I changed to winter tires. The all season tires were put back on the car April 13, 2018. I did the math, the Bridgestone Turanza EL400 tires lasted 227 days, 22,926klms. I paid over $30,000.00 for that car! Why would the Toyota put on such cheap tires? I can't believe it.

I want to thank Valerie Steeves and David Wiseman for being so kind and patient with me while I chose my car, Toyoto Yaris 2018. Valerie and David were professional, and exceptionally helpful. Everyone working there were so helpful and kind. Thank you Valerie and David.

If your looking to buy a car and want exceptional service, I highly recommend Val Steeves. She was well informed on the vehicle I was interested in and answered all of my questions with confidence. From the moment I walked in the door, during my test drive and throughout negotiations the feeling I got was like I was sitting across the table form a good friend. She was there for me every step of the way and made sure I knew how to operate every aspect of the car before driving away a very satisfied customer. I would also like to give a shout out to Mary (greeter) and Paul (financial) both were very friendly, professional and informative.