Verified Customer
9 years ago
The best experience purchasing a vehicle!
Very professional, friendly and knowledgeable! She went the extra mile to help and that means a lot! She helped us through the process and we felt we understood everything she told us, it made a big difference.
Staff Dealt With
Verified Customer
9 years ago
my experience was awful and won't be returning back to buy another vehicle from there.
My experience was awful and the service was not good. There was a lot of confusion with the information being relayed back to me. There was confusion about the delivery date. Also he was not very professional when he was providing customer service to me.The details of the vehicle that was described to me sounded good but when it got here it didn't have some of the things I was told about. I felt very disappointed and didn't enjoy the service provided to me. I felt that I was pushed aside. I would have to call there cause no one would return phone calls back to me half the time. I do hope in the future that the service has improved for your future customers and receive proper information with a professional manner.
Staff Dealt With
Verified Customer
9 years ago
perfect customer service
Great people and getting you where you want to be with car wise and price thanks you very much for everything.
Staff Dealt With
Verified Customer
9 years ago
too costly
I wish we had taken the time to check out other dealers. we paid too much for the vehicle and then we accepted a suggestion to buy extended warrenty which I'm sorry now that we did. When my husband mentioned a possible break on the price then we were told that we were getting a break on the warrenty. It was not explained to us how that worked or how much of a discount we got. For a 2013 van the final cost was over 30000 with financing. I will not be shopping at Race Auto group again. Too expensive. It was my fault for going too fast but I will not be making that mistake again. A break on the price would have been very welcome.
You have a big fancy showroom with dollar signs showing up everywhere and it seems to be paid for through overpriced merchandise. I don't know how to barter to get a better price so I pay the price asked. Next time I will go to a dealer that will give deals to the type of customer I am.
Staff Dealt With
Verified Customer
9 years ago
When i needed help.. you guys did it!
I needed a newer more reliable vehicle and you guys were able to help me out even though my credit wasnt the greatest and i had just gotten a vehicle that was not reliable to me 2 years prior. So greatful for the help..