Verified Customer
9 years ago
Ended up not satisfied with the end result of a paint job
There were some issues on the front hood and side bumpers that were told could be fixed before we took the car off the lot. After waiting 2 weeks fir the vehicle we got it back and it looked worse than before. We were told we can bring it back in within 30 days to have it fixed, which is great, but shouldn't have even been an issue in the first place had it been done properly. Other than that fantastic service on the sales side.
Staff Dealt With
Verified Customer
9 years ago
presise and pleasant sales staff
I just purchased my third vehicle since '02. I recommend HM to anyone who is looking to buy a car. No pressure no games good quality vehicle's competitive prices. Rest assured HM will make you a return customer. They've got your back covered from my experience.
Staff Dealt With
9 years ago
Mrs.W
We visited your site twice in the past week,as we have always bought our used cars from Haldimand, with good service,good prices and good trade-ins. When we walked in both my husband and I remarked that the place had changed.We test drove 2 cars before we saw a Tiguan ,so test drove it and loved it.We saw a sales rep and asked what he would offer us as a trade-in on our 2013 Chrysler 200 which we purchased from you in Feb.2014.We were not happy with the trade-in offer,would have hoped for a little more, so we left. The salesman was polite and understanding. My husband looked on your web site again and saw the Mitsubishi ,so we went back to Cayuga again to test drive it. I didnt like it as much as the Tiguan so decided to try our trade-in again. The sales rep who we dealt with this time (Oct 29) came into the open office area and started to berate us loudly in a rude obnoxious manner because we had already dealt with a rep a few days earlier! He continued yelling in front of your staff and other customers.We were astounded and embarrased at his rude childish behaviour.As a result of his boorish behaviour we walked out with a determination never to come back again after many years of dealing with your company.
Verified Customer
9 years ago
I like the model of 'no pressure' sales with a variety of cars available.
The sales personnel were friendly, patient and helpful. When a car was chosen, they clearly explained all the paperwork. They had the sale finalized and the car ready to drive away in a timely manner.
Staff Dealt With
Verified Customer
9 years ago
Hassle-free experience with a business that has earned our trust.
Friendly knowledgeable Staff. No haggling and game playing. Any maintenance issues addressed
quickly and without hassle. We've purchased several vehicles over the years, not a lemon in the any of them. Business is local and returns support to the community.
Staff Dealt With