Verified Customer
2 years ago
excellent work, communication issue
Hi. This service visit was to have a windshield replaced. There was a wait of several months for the new windshield ( a supply chain issue, one assumes) and then a communication issue about when it arrived. This was not a crisis but the did result in a delay. I am very happy with the new windshield and the speed and service on the day of the repair.
Reply from: North Battleford Toyota
Good morning Joan, we apologize for the wait of getting your windshield (you are correct that it was a supply issue and beyond our control) however, the communication issue is totally on us. We will strive to do better in the future. We are glad that the day of the replacement went smoothly. Thank you for your review. Insights from our customers always help us to improve.
Staff Dealt With
Verified Customer
2 years ago
Everyone was friendly and helpful.
Purchase of a new vehicle, and additional options. Then setting up financing. Great skill sets everyone had, and they went out of their way to be helpful.
Reply from: North Battleford Toyota
It's surprising what is involved in purchasing a vehicle from start to finish. Our sales advisors and financial service manager take pride in knowing our products. In fact, they do regular knowledge upgrading to stay on top of things. We're so pleased that your experience Graham was a positive one. Thank you for your glowing review and for 'riding with Rainbow'.
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Verified Customer
2 years ago
Service department is great
Oil change completed. Service dept informed me what was happening and what parts my car requires and looked after my needs. Service completed on time and everyone is so friendly
Reply from: North Battleford Toyota
It's always a pleasure to meet and exceed customer expectations. Our service advisors do their best to explain every part of your service appointment and isn't it nice when nothing unexpected throws off the time schedule. We look forward to seeing you at your next scheduled appointment Dwayne. We appreciate you sharing your review. Thank you for 'riding with Rainbow'.
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Verified Customer
2 years ago
Good good
-trustworthy
-could always be cheaper...not cheap in quality but cheap in price
-could always be faster...but I also want the work done right
Reply from: North Battleford Toyota
Of course Janice, we all wish the services we require could be less expensive and faster. However, you stated it well: 'that quality should not be cheap'. Our automotive technicians are highly skilled and receive ongoing training so that they can do their jobs exceedingly well. We're so glad that you appreciate that and always look forward to seeing you on regular maintenance appointments. Thank you for the review and for 'riding with Rainbow'!
Staff Dealt With
Verified Customer
2 years ago
Very Professional and on time.
They removed my winter tires and replaced them with my summer tires, also checked the fluid levels. Very courteous and polite employees.
Reply from: North Battleford Toyota
Tis the season to switch out those winter tires - thankfully! Glad to hear the mechanics took the time to check your fluid levels too. Our technicians know their stuff especially when it comes to Toyota's. They are continually upgrading their Toyota training so they're always up to date. Thank you for 'riding with Rainbow' and thank you for the 5 star review!
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