Verified Customer
1 year ago
The people were great to deal with, the vehicle meets my expectations, but the vehicle took much, much longer to come in than was anticipated.
We had test-driven a new Sienna and liked it. We decided that we would take the plunge and buy one. When we ordered our vehicle in late 2021 we were told that it would take 8 to 12 weeks for it to come in. Our van arrived a little over 19 months later - it had become rather comical having to wait that long - we knew people who had ordered a Venza four months after we ordered our van, and they received it a year before we did. Ultimately, that is the only problem with the whole process - if we did not already have a great van (Honda Odyssey), it would be unlikely that we would have had the patience to become Toyota owners.
Since it arrived, we have been happy with the van. The sales process was excellent, the people were great to deal with at Rainbow, and the van has absolutely stunning fuel mileage for its size. Frustrated though we may have been, I am glad that we purchased the van, and I look forward to future dealings at Rainbow Toyota.
Reply from: North Battleford Toyota
We can certainly appreciate your frustration with the lengthy wait of your Sienna's arrival! We share your concern. It is never pleasant having to tell a customer that their new vehicle is delayed. We are so grateful for your patience!
On the positive side - we are extremely happy that you are pleased with the Toyota Sienna, your salesperson, financial services manager and everyone that you dealt with at our dealership. We look forward to our continued relationship. Thank you for your review Derek, and for choosing to "ride with Rainbow."
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Verified Customer
1 year ago
Rainbow Toyota
Service was prompt and the price matched the quote.
Very friendly and helpful personal
I had a heat shield replaced. No complaints.
Reply from: North Battleford Toyota
Thank you Cathy for taking the time to write your review. We're very pleased that you were satisfied with your service appointment. Our advisors do their best to make the quotes as accurate as possible and barring any unexpected details, do a good job of it. Like you, I always appreciate when the quote is bang on. Thank you for "riding with Rainbow".
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Verified Customer
1 year ago
Had an oil change and maintenance check - it went well
Pleasant and polite staff , job was done quickly and efficiently , answered any questions I had , provided a ride to mall while work was being done
Reply from: North Battleford Toyota
It sounds like everything went well for your appointment; always a good thing. Nice to hear that you took advantage of our shuttle service. As you are aware but others might not be, we have a customer lounge complete with a variety of coffee beverages and water, WIFI, and Max t.v. for those who choose to wait here while their vehicle is being serviced. It's nice for our customers to have both options. Thank you for the review Laurie. Have a great day! Thank you too, for "riding with Rainbow"!
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Verified Customer
1 year ago
The staff are very courteous and professional.
I needed a scheduled service but I forgot to book in advance, Jared and Bev were amazing enough to fit me in. The people in the back were efficient as always and got my truck done in no time at all.
Reply from: North Battleford Toyota
It is such a great feeling when someone goes above and beyond expectations even when it's just scheduling an appointment! We're here for our customers and we always do our very best to accommodate their schedules. So glad it all worked out for you Verna. We look forward to seeing you at your next regularly scheduled maintenance. Have a great summer! Thank you for "riding with Rainbow"!
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Verified Customer
1 year ago
Great service!
Always willing to accommodate my schedule and the work done is always high quality. They always call if they find something wrong to find a path forward. Would recommend
Reply from: North Battleford Toyota
We do our very best to accommodate our customers. We know your time is just as valuable as ours. Our advisors are very good at explaining the nature of the appointment and work being done. The unexpected can and does happen but work does not continue until you understand the nature of it, the time, and cost. We value your continued loyalty Lucas! Thank you for the review and for "riding with Rainbow"!
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