2 months ago
Appointment times don’t matter
Dropped car off night before for a 7:40 am appointment, generic notification at 9:50 am acknowledging my car is there.
3 phone calls and a text message still unable to reach my service advisor. Finally called back 1.5 hrs later saying they haven’t even looked at my car.
Drove by at 1:30pm (6 hrs after scheduled appointment) and my car was still sitting in the spot I left it in.
Why do we book appointment times if they can’t even see your car to diagnose an issue within 6 hrs?
Customer service has really fallen off over the last few years. If the little things count, they’re really missing the mark.
Staff Dealt With
3 months ago
Wish all Dealerships were like this.
Cameron was very helpful, a real pro helped me navigate the system , and issue resolved . Hope all your employees are like Cameron,!
6 months ago
Excellent service from Anastasia.
We recently purchased a new Traverse from Nurse Chevrolet. We are really happy with the vehicle and Anastasia was honest, transparent and responsive throughout the whole process. We will definitely call Anastasia the next time we want to buy a new vehicle.
Staff Dealt With
1 year ago
Great and problem free
Marlinda is an excellent service rep. Always takes care of me well, with truth and honesty. A good reason for my loyal service.
Reply from: Nurse Chevrolet Cadillac
Horace - Thank you for your kind words about the level of service you have received from Marlinda over the years. We appreciate you taking the time to leave a review and for choosing Nurse Chevrolet Cadillac.
Staff Dealt With
1 year ago
Excellent service as always by Marlinda
We called a head to Marlinda that we would be bringing our SUV in to repair a flat tire. Roadside assistance was called...and arrived within 30-45 minutes. He added the appropriate amt of air to get us over to Nurse. He was very polite and knowledgable.
We arrived at Nurse and Marlinda checked over the tire and found a screw. Nurse was able to plug/patch the tire and sent us on our way within an hr's time.
Excellent service all around.
Thank you
Kevin & Cecilia Hoeg
Reply from: Nurse Chevrolet Cadillac
Kevin - We appreciate you taking the time to let us know about your recent experience with our service department. We are so happy to hear that it was a 5* visit and that Marlinda and the service team were able to get you back on the road quickly.
