Nurse Chevrolet Cadillac

got a free oil change was a very nice surprise to hear that was very happy happy happy happy happy happy

While I understand that I got an oil change and a transmission service, it took a long time. I was surprised that the transmission service was done at a different section and not at the quick lube. I mentioned that the rear suspension was making noise. The quick lube attendant suggested the free multi point inspection. When I finally got the vehicle back she mentioned in passing that the suspension checked out ok and if I thought there was still an issue I could bring it back. The whole reason I mentioned it was to determine if i had to bring it back. I don't have time to bring it in again if it's ok. There wasn't even a mention of the request to look at the suspension on the work order. After the visit, the first time I went to use the windshield washer it didn't work. It is dusty around my home and work and I use it 2-3 times a day. I find it an odd coincidence that the very first time I went to use it after being in for service it doesn't work. It may be just a coincidence but I find it fishy.

Kevin was great, advised me on what the issue was and had the car ready as he indicated and arranged for pick-up

Friendly greeting upon check-in. Required shuttle service which was quickly attended to. Dropped off for the day for couple of concerns and was contacted within a few hours with a detailed report and scheduled pick up time. Very quick and efficient service provide by all staff. Very satisfied.

The vehicle was taken in on a Wed. and I was told it would be worked on and ready by Fri, Friday I was told it wouldn't be ready until Tuesday due to both the long weekend plus the Body Shop didn't work on it as originally scheduled. Tuesday I was told the Body Shop missed one of the holes it was supposed to repair. I finally got the car after 4:00 p.m. on Thursday. Early on I advised the Service Advisor that I needed the repair done on time as I was selling the car due the fact I'm battling terminal cancer. The repair delays caused me to loose the sale of the vehicle. I bought the vehicle from your dealership and had it serviced at your dealership.