Verified Customer
9 years ago
I must say, keep this up and I forget about the first 4 years of dealing with NURSE. Service has improved tremendously over the last year. Keep up the good work.
It was in for an OnStar upgrade. In last week for service and had to do a couple of additional items(grind rotors, seatbelt issue, etc.). Although car was supposed to be available by end of day they realized early on that was not going to happen and immediately contacted me, set us up with a rental and took care of things. All good.
Thanks.
Staff Dealt With
Verified Customer
9 years ago
No Complaints
I've been taking my car for service at Nurse for years. I am always impressed by how polite and friendly the staff are. Jackie was extremely helpful and made sure to explain everything that needed to be done but also didn't force any non-essential work. The service itself is always quick and charges are always explained in advance. There are no surprises when you go to pay!
Overall I am very pleased with the service I receive at Nurse.
Reply from: Nurse Chevrolet Cadillac 9 years ago
Megan,
Thank you for your positive feedback regarding your visits to Nurse and your most recent one where you had Jackie as your Service Advisor. It is appreciated.
Staff Dealt With
Verified Customer
9 years ago
Recall
Appreciated the speed and courtesy with which Evan handled the air bag recall on my car. Always a good experience.
Staff Dealt With
Verified Customer
9 years ago
Excellent service team looked after my vehicle.
Repaired a noise in he car. Provided a rental so I was never inconvenienced and timely updates on what was being done.
Staff Dealt With
Verified Customer
9 years ago
Always receive A+ service
I enjoy every interaction I have had at Nurse Chevrolet. From buying the car, using the Express Lube, getting my car detailed, having regular service done, transacting with the front reception, etc etc etc, the friendly, efficient and client focused service I receive EVERY time make me loyal to this fabulous dealership. I RAVE about it to all my friends.
There are so many small things that have made my multitude of experiences amazing that there isn't enough room but here are a few:
- Our salesman Rob assisted my husband in surprising me with a sunroof in the car I was buying...a hard thing to do with me watching all the computer screens soo intently :)
- Rob taking 45 minutes to get me "set up" in my new Trax with On Star, my phone, etc etc
- The front receptionist remembering my name and tidbits about me so that every time I am there she inquires about my life with a personal touch
- Kevin in service, who every time I bring my car in for service is friendly (@ 7am) fast and efficient, while making meaningful suggestions about things that with my high monthly kilometers will keep me safe and my car running great. He always is clear in his follow up calls to me regarding what has been done to my vehicle that day. Everything he says is done, has been. Never has there been a discrepancy
- Mary Nurse for her prompt and meaningful response to my husbands emails
Etc the list is endless and all positive
Thank you Nurse Chevrolet!
Staff Dealt With