Verified Customer
7 years ago
Displeased by staff
I stated I had multiple issues with my 2 month old car. The staff listened to one problem and then walked off. When she returned with my paperwork, I reiterated that there were many problems and she huffed and then handwrote the other problems out. I was told that I would receive a call about booking an additional appointment for these other problems. After two weeks and no call, I called in as the problem had worsened. I was told they only had record of the initial problem and could I be mistaken about telling them about the additional problems. I advised the above, that the other issues were handwritten. I was generally unhappy with how I was treated. Also after I commented about being inadequately informed about the tire warranty, a salesman later (at least 15 minutes later) approached me to discuss it and told me he would get a quote over to me and i never received anything. I received great and incredibly helpful service when i was deciding on a vehicle.
Reply from: Nurse Chevrolet Cadillac 7 years ago
Hi Jessica - Thank you for completing a review. Your concerns in this review have been passed along to our Service Manager who will reach out to you. Further, I will also request someone reach out to you regarding the tire protection plan. We do thank you for your recent vehicle purchase and will be in contact with you.
Staff Dealt With
Verified Customer
7 years ago
Freindly helpfull making it easier to decide on a purchase
Your folks were able to provide us with the information we required with no rush on the purchase, including a person to show us how the truck and all its functions work after the purchase
Reply from: Nurse Chevrolet Cadillac 7 years ago
Hi John. Thank you for choosing Nurse Chevrolet Cadillac for your recent vehicle purchase. We are so glad to hear that you found our team to be friendly and helpful throughout the process, including reviewing the features at delivery. We look forward to seeing you again.
Staff Dealt With
Verified Customer
7 years ago
new car purchase
We were very pleased with Alicia's presentation and coverage of all the various paperwork details and also the inspection of the new car, which revealed a few minor, but necessary repairs. Thanks again, Ron Roy.
Staff Dealt With
Verified Customer
7 years ago
A mos5 pleasureable and positive experience.
I I have dealt with John Mulder and Nurse since the early 1990'sand have always had super courtesy and service.. We live in Kitchener.and have had our service done in Kitchener,. It has always been much more pleasurable for us to come to Whitby for the confidence in choosing the correct automobile. A most pleasurable experience.
Always a pleasure.
Reply from: Nurse Chevrolet Cadillac 7 years ago
Gordon - Thank you for taking the time to complete a review of your experience at Nurse Chevrolet Cadillac and your vehicle purchase from John Mulder. We are so glad to hear that it was so positive and appreciate you making the trip from Kitchener. We look forward to seeing you again.
Staff Dealt With
Verified Customer
7 years ago
New Car
I had a great experience buying my new 2017 Cadillac XT5 from Nurse. The sales man was very nice and courteous through out the whole buying experience.
Staff Dealt With