Nurse Chevrolet Cadillac

John was very knowledgeable about the product we were interested in. He handled everything at one sitting and made our experience very comfortable.

I sought John Mulder out because he is an excellent communicator, he works to give me a fair trade in value so I don't feel I need to go somewhere else to see what they will give me, he is aware of the promotions GM offers including loyalty discounts for owning a Pontiac, the transaction was smooth, quick and we'll be back.

John was an excellent communicator and I understood all of the details of the vehicle purchase. Also, he's a really nice guy, and was great at answering all of the questions that I had. Very pleased with my dealings with John, and would recommend him to others.

We purchased a Silverado in summer 2017. The sales rep was overjoyed to show us their “amazing” service centre, and excited to tell us that service on the truck was “free” (as opposed to included in the sale price of the truck?) for the first two years. We have since used these services a few times now. I have NEVER left the service department happy. The level of customer service provided by the employees is mediocre at best. They are not friendly or respectful. Somehow today, our truck, which was in early in the morning for a tire rotation, was not only not ready 2.5 hours later, had not even been started. When I asked why, the representative responded “I don’t know”. When I asked if it was a scheduling issue, as they seemed busy and I had overheard someone say they were overbooked, he said “you could say that”. No apologies until I became visibly frustrated. No real explanation. I left with such frustration that frankly next time it needs servicing I’d probably consider taking it to my own mechanic who is polite, on time and who I trust. This is frustrating because it is not the first time the service here has been lacking. Don’t boast if you can’t substantiate the statements.

We think our salesperson should have given us better advice as far as encouraging us to keep the leased vehicle. We have heard of better deals that people have made at other dealerships.