6 years ago
Service department attitude
My wife just stopped in for an appointment I had booked (which she took the day off work to do) to have our van’s oil change done and to inspect a loud whining sound when the van starts up. When she arrived she was told that 1. We didn’t book the whining inspection, and 2. The vehicles are sent off to an “unlicensed mechanic” to have the oil changes done so they couldn’t do it anyway, and that she would have to bring it back another day. Which I find a bit surprising since when I booked the appointment (yesterday) the person I spoke with on the phone said they were “wide open” and I could pick whatever time I want.
I think from now on we are going to take our business elsewhere because I can just as easily take it to an “unlicensed mechanic” myself and not have to pay the dealership a markup to do so. And on top of that my wife really didn’t appreciate the eye rolling and brush off attitude she was given by the person in service she was dealing with, who I won’t mention here.
Reply from: Wendell Motor Sales
I am sorry your recent visit to our service department was disappointing. Our Maintenance Tech's and Service Tech's work on 2 different schedules. Repair work, inspections and warranty issues are booked for Service Tech's and quick services like oil changes, tire rotations or filter replacements are booked with the maintenance techs and are generally done while you wait. Although not licensed they are factory trained like our Service Techs. I checked our appointment log and we only had your vehicle scheduled for an oil change and i apologize for that we must have missed something when you booked. I see that you have rescheduled the van for us to do a proper inspection on Friday and we will do our very best to change your opinion of our service department.
Reply from: Wendell Motor Sales
Staff Dealt With
Verified Customer
6 years ago
Sales staff was very polite, professional, and possessed a good knowledge of the product.
Provided with good comparison of two different engine options in like models. This proves valuable when making my decision to purchase.
Staff Dealt With
6 years ago
First time Ram buyer
Bought my first Ram product from Peter and I couldn’t say enough great things. Peter took the time to find me exactly what I wanted in my 2019 Ram Sport and got me top dollar for my trade in. Even more then the Brand of vehicle I traded offered. I highly recommend Wendell Motor and look forward getting to know the rest of the team.
Verified Customer
6 years ago
Great customer service!
Never having dealt with this dealership before and finding the car I wanted through the internet put me on edge a bit. I sent an email over the weekend inquiring about the car and I got a response which I thought was great. 1 point to Wendell. Wes, who is the Fleet Manager there, responded and we exchanged a few emails about the car. I asked them to hold it as I was driving out, about a 1 1/2 drive for me, which they did. 2 points for Wendell. When I arrived I was greeted by Wes and we had a chat and then Again, having looked at it online, you never know what it will look like in person, it was as advertised. 3 points for Wendell. Car looked great and we quickly got the deal done. The buying experience went equally well, 4 points for Wendell. I have a fellow that I go to for detailing and ceramic coating who is only 10 minutes from the dealership. Wes ensured my new car was delivered to him so he could prep it for me and everything was ready on the day we agreed to for the pick up. The car looked fantastic and enjoyed getting to know Wes a bit. 5 points for Wendell!!! I highly recommend these folks. This was my first experience buying from them, but I would say it won't be the last time! Great job - 5 stars, i'd give them 6 if I could. Cheers!
Staff Dealt With
6 years ago
Great experience!
I strongly recommend contacting Wes Gross when purchasing a vehicle. His honest no nonsense approach made this experience a delight. I Always feel welcome when walking into the dealership and highly recommend purchasing from Wendell.