3 years ago
Awesome
All the staff has gone out of their way to be helpful and understanding.
My stepfather bought all his vehicles there and had them serviced with great pleasure.
When I brought my car in, shuttle was done so one employee, (John, I believe, in service department) very nicely offered me a ride with his vehicle. Very much appreciated.
Have a good day
Laurie
Reply from: Laurentian Chrysler
Laurie, we are so happy to hear about your experience. Thank you for sharing with us - we appreciate it!
Staff Dealt With
Verified Customer
3 years ago
Good
Warranty work on def system and oil change work was all done on time and professionally ? good good good good
Reply from: Laurentian Chrysler
Awesome review, Travis. Thank you for sharing that with us! We really appreciate it.
Staff Dealt With
Verified Customer
3 years ago
2.5 Hours for an Oil Change
This was my first service inspection after purchasing my vehicle back in January. I had set the appointment a week in advance for an oil change and inspection, but was left waiting 2.5 hours due to mechanics waiting on a filter. The Service Provider, Rikki-Lee Annett, was very understanding & apologetic, stating that they have mechanisms in place to ensure that they are prepared for all clients the day before, and did not understand why the filter wasn't in stock. I was also not notified of any other details regarding my inspection in person or reflected in the invoice (upon booking I asked for breaks to be looked at, etc.)
Reply from: Laurentian Chrysler
Denise, we apologize regarding the misunderstanding and longer wait time for your service. We have confirmed that our team has spoken with you regarding this and appreciate your understanding. We thank you for taking the time to share your experience as we appreciate the feedback. If there are any further questions or concerns, please reach out to our Service Manager, Amy at 705-566-8400.
Staff Dealt With
Verified Customer
3 years ago
The local service staff are excellent. Its to bad Chrysler Canada did not have the same respect the local service advisors have for us buyers.
Its has been 3+ years to have the touch screen system repaired . Disappointing Chrysler Canada has let this go on for so long. Local dealership have done everything they can and its Chrysler Canada that is to blame. They have no problem selling vehicles with known issues, cashing our cheques. Getting fixes for my problem is very low on their priority . Thanks
Reply from: Laurentian Chrysler
Jerzy, thank you for taking the time to share your experience with us - we appreciate the feedback. For any further questions or concerns regarding this please reach out to our Service Department at 705-566-8400. Thank you!
Staff Dealt With
Verified Customer
3 years ago
Good customer service
This was our 2nd purchase with Derryk and like always he was great to deal with. Would definitely recommend!
Reply from: Laurentian Chrysler
Daniel, thank you for sharing your experience with us! We are glad Derryck was able to help you find your 2nd vehicle - we appreciate the loyalty!
Staff Dealt With
