Acura on Brant

Very professional and courteous! I have purchased 5 Acuras in the past 4 yrs and have been very satisfied!

Grant Mushlian did not contact me about warranty coverage as promised. I wanted to buy it but he never returned any communication I sent. I even emailed the car salesperson, Tim, to check in on Grant and Tim replied that he would talk to him. I would still buy the warranty if Grant could find out if I am eligible but it has been 2-3 weeks now and is not likely an option. But i don't know because no one ever helped me. Tim was a great person and a great help.

Purchased a higher end used SUV form this dealership December 2015. At the time of sale Financial Sales Manger Grant Mushlain attempted to sell me on the Platinum Security Protection Plan through FCPP. Going back and forth (as this was a considerable added expense) he quoted my a price of "$X" that would cover me for 4 yrs or 80k. I was still not convinced the price was worth it but he then proceeded to say that if at the end of the warranty and I have not made any claims I would be refunded $2,000. Now this sounded like something that would be worth the expense, so I proceeded to buy it. Sitting in Mr. Mushlain's office he attempted a number of times to complete the work on line with no success so he then had to contact FCPP directly to complete the application. Fast forward 18 months, I am coming close to the end of my warranty that I have not used. When I called FCPP to inquiry how I would go about making a a claim for the refund I was quickly told sorry but you do not qualify as box "F" on the contract (optional agreement was ticked off). As this is not my area of expertise in business I proceeded to call and email Mr. Mushlain. After a number of emails as well as me providing the documentation (as he could not locate the paperwork in his office) I was given the response "I looked up the warranty options that were in your deal at the time of sale. We always have two options when purchasing the warranty. The first option would be to have the money back guarantee that cost typically 800.00 more per contract. The second option is to purchase the warranty for the lesser amount and there would not be a money back guarantee with that option. All the documentation that I can locate in the file appears to be the warranty with the non-money back option". A very convenient answer after the fact and FYI NEVER was the EXTRA cost for the rebate discussed, he was interested in only one thing making the sale, making the commission. Deal with the fall out years later if clients were to contact and/or question it. There was no offer of any compensation but simply sweep under the carpet. This is complete disrespect for the client, they have certainly lost a client with me and any friend that I would have recommended there. I encourage anyone who reads this to ask many more questions before you suffer a fate as I have. Gerald

We got the Acura 2017 from this branch in November of 2016 and ever since then have been having all sorts of issues with the car and false promises from the service manager and the general manager, Joe Capriotti. It goes to the extent when the general manager promised to get us a replacement car so that our car would be checked his word were:' When you come to the dealership on Saturday morning everything would be waiting for you, a car and the service people would know what to do" When we turned up on this particular Saturday morning not only this general manager wasn't there but nobody at the dealership and the service knew what we were talking about. The general manager was not available on the phone either. So we left furious. What kind of person runs business like that!? Furthermore the service manager lies, the girl at the service manager reception just gives excuses when things were not done properly or not done at all. She gets defensive when challenged on not providing the proper service like she supposed to do. What charm school did she go to? Joe Capriotti is running the dealership like they are still in the sixties lying to cover up faulty cars and incompetent engineers. But what can you expect from the staff when Joe Capriotti is good on talking that starts and ends there. He is talking the talk but not walking the walk. Would avoid this dealership.

We got the Acura 2017 from this branch in November of 2016 and ever since then have been having all sorts of issues with the car and false promises from the service manager and the general manager, Joe Capriotti. It goes to the extent when the general manager promised to get us a replacement car so that our car would be checked his word were:' When you come to the dealership on Saturday morning everything would be waiting for you, a car and the service people would know what to do" When we turned up on this particular Saturday morning not only this general manager wasn't there but nobody at the dealership and the service knew what we were talking about. The general manager was not available on the phone either. So we left furious. What kind of person runs business like that!? Furthermore the service manager lies, the girl at the service manager reception just gives excuses when things were not done properly or not done at all. She gets defensive when challenged on not providing the proper service like she supposed to do. What charm school did she go to? Joe Capriotti is running the dealership like they are still in the sixties lying to cover up faulty cars and incompetent engineers. But what can you expect from the staff when Joe Capriotti is good on talking that starts and ends there. He is talking the talk but not walking the walk. Would avoid this dealership.