Although staff is always pleasant there appears to be a distinct lack of care for the customer. It starts with the appointment which must be booked at least two weeks out. Then the time of the appointment, no you cannot drop off your vehicle at a time that is convenient for you, you MUST do it at a time convenient to us. You get to said appointment, they do an “inspection “ of your vehicle and find numerous dents and dings that you have not seen, but are unable to see the obvious things. You finally get to where you can get the shuttle service, and you’re on your way. Now you wait, and wait, and wait to hear anything. You finally get a phone call hours later, only to be told that they have not looked at your vehicle yet. They will call you back in an hour. And you wait, it is getting close to the end of the day, you try getting in touch with the service advisor only to get voicemail, so you try texting, and you wait. Finally you call the main number, only to be put through to . . . voicemail. You callback and request to talk to the people who run the shuttle service, who want to put you back through to the service advisor voicemail. You convince them to schedule a shuttle for you even though you don’t know if/when your vehicle will be ready. THEN you get a callback. You tell them that you have already scheduled your shuttle yourself. You get back to Murray Hyundai talk to the service advisor and they provide you with everything else that needs work. You had my vehicle there, up on a hoist, had you called me right then to resolve the issue I would have been much more receptive to giving you the work. Now I’m supposed to be inconvenienced yet again? You noticed invisible dings and dents ,but not that the trim to seal the back window was loose. That’s ok I put it back on myself. I’m looking forward to dealing with someone who treats me as a valued customer and not a person of no value. Disappointed
I was warmly received and a review of what needed to be done was carefully described. After I agreed the job was done accordingly. I was updated about the progress and given the time for the complementary shuttle to come and pick up my vehicle.
Disappointed in quote. Had a second review of issues and some were not in fact issues. Disappointed that I am not able to speak with mechanics but only to counter staff. While the counter staff are great they can only pass on what they read.
Disappointed that some concerns re my dysfunctional key fob was not addressed but I was charged the $74 service fee for nothing. I’ll have to try another Hyundai dealer.
