Suggested a ton of work. $2200 later the problem wasn't gone
Reported clunking in front end and paid for check. Among suggested items was brake fluid flush etc. Not a big issue. But total was crazy for a 9 + yr old car. Went for steering rack and ball joints. Original clunking noise and ride are absolutely unchanged. On plus side, service was VG and no pressure when I declined items. Thanks
i was suppose to get call from
general sales manager, he hasnt returned back to me yet. Also I left a voice mail as well. Once i am back in th city i will surely follow up. Because u never told me that u sold me a rental car to which I was very clear tha I dont wany rentals or accidental cars.
Reply from: Murray Hyundai 7 years ago
We are having trouble connecting to discuss the customer's concern. I have called the customer's phone number numerous times and the call is not picked. The voicemail is full meaning I am unable to leave a message. We also mailed the customer a letter recently asking him to get in touch. I have reviewed the purchase with our staff and have confirmed that the Carproof report which discloses the history of the car was reviewed and signed off by the customer. I have also confirmed with the salesperson and sales manager involved in the purchase that the customer did not mention that purchasing a vehicle that had not been a rental unit previously was important to him.
Richard Eccleston
General Manager
Five stars for sales and five stars for service! Get the best value from Murray Hyundai. They care about their customers and want you to be 100% completely satisfied.
