The salesman is good and the service is good, too, but I think he is too busy. and the car wash service will be better if there is a booking system.
Reply from: Audi West Ottawa 8 years ago
Hello Honyang,
Thank you for your review and feedback. We strive for customer service excellence and are very happy to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Mark Motors of Ottawa
David Li could very well be the best Leasing agent in the business. He's professional, kind and completely puts his clients at ease. I would not hesitate to recommend him or hire him for my company!
Elmira Jabaerizad is the best finance manager I've ever dealt with. She's patient and unendingly friendly!! Truly amazing experience guys, thanks so much!!!
Reply from: Audi West Ottawa 8 years ago
Hello Keith,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear we exceeded your expectations! We look forward to continuing to provide you with exceptional service.
Sincerely, Mark Motors of Ottawa
This our second Audi Vehicle, and David has always been helpful to us, in terms of answering vehicle specification related questions, helping us to get loyalty rate of finance, even arranging service appointment for us!!
Reply from: Audi West Ottawa 8 years ago
Hello Shanshan,
Thank you for your review. We strive for customer service excellence and are very happy to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Mark Motors of Ottawa
I had my winter tires installed. I went back twice because tires were not balanced properly and the car was shaking. I will have to go back a third time because car is still shaking on the highway.
Reply from: Audi West Ottawa 8 years ago
Hello Brigitte,
Thank you for your review. We are very sorry to hear we did not exceed your expectations during your recent visit to our Service Department. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com
Sincerely, Mark Motors of Ottawa
