Audi West Ottawa

This was my very first experience at this dealership and very excited to purchase an Audi. The delivery today was completely appalling and a complete lack of customer service from the sales person and the sales manager. It was confirmed 3 times the week prior to pick up. Twice via email and a phone call to confirm pickup at 11AM. I was informed to be at the dealership at 11AM sharp as they had arranged a delivery person to meet me. On the way to the dealership, I received a call from the sales person just after 11 AM as I was arriving that the vehicle was not ready and would only be available later in the afternoon at 2 pm. I did not receive an apology whatsoever and only received excuses from the sales person with no consideration to consider rescheduling prior to the appointment so I wouldn’t have showed up and rearranged my schedule to make the 11 AM appointment. When I arrived at the dealership I asked to speak to the sales manager and he not only ridiculed the situation but made out like I was an inconvenience to them. No apology from the sales manager and a smirk on his face like he didn’t even care. I guess they have enough business. This is utterly unprofessional and inconsiderate and I a could only imagine what serving the vehicle would have been like in the future considering the treatment I received on the day of pick up. This is the worst experience I have ever had at a dealership. I was treated like just a number and with a I don’t care attitude. Very disappointed..

This was my very first experience at this dealership and very excited to purchase an Audi. The delivery today was completely appalling and a complete lack of customer service from the sales person and the sales manager. It was confirmed 3 times the week prior to pick up. Twice via email and a phone call to confirm pickup at 11AM. I was informed to be at the dealership at 11AM sharp as they had arranged a delivery person to meet me. On the way to the dealership, I received a call from the sales person just after 11 AM as I was arriving that the vehicle was not ready and would only be available later in the afternoon at 2 pm. I did not receive an apology whatsoever and only received excuses from the sales person with no consideration to consider rescheduling prior to the appointment so I wouldn’t have showed up and rearranged my schedule to make the 11 AM appointment. When I arrived at the dealership I asked to speak to the sales manager and he not only ridiculed the situation but made out like I was an inconvenience to them. No apology from the sales manager and a smirk on his face like he didn’t even care. I guess they have enough business. This is utterly unprofessional and inconsiderate and I a could only imagine what serving the vehicle would have been like in the future considering the treatment I received on the day of pick up. This is the worst experience I have ever had at a dealership. I was treated like just a number and with a I don’t care attitude. Very disappointed..

This is the worst dealership anyone can deal with in all aspects: 1) Receptionist very disrespectful and does not direct calls. 2) Business Office Executive Natalie C. does not reply to emails. What a great way to respect customers! Very unprofessional! 3) Sales representative and delivery team are not transparent. Problems and issues with the car to be sold are not disclosed but at the opposite, a checklist that everything was / is checked and is in good working condition with no issues at all has been provided. The car had some issues and the sales representative was aware of it. I highly do not recommend this dealership, their lack of respect and professionalism, dishonety and disrepct.

This is the worst dealership anyone can deal with in all aspects: 1) Receptionist very disrespectful and does not direct calls. 2) Business Office Executive Natalie C. does not reply to emails. What a great way to respect customers! Very unprofessional! 3) Sales representative and delivery team are not transparent. Problems and issues with the car to be sold are not disclosed but at the opposite, a checklist that everything was / is checked and is in good working condition with no issues at all has been provided. The car had some issues and the sales representative was aware of it. I highly do not recommend this dealership, their lack of respect and professionalism, dishonety and disrepct.

The receptionist is not respectful at all. First, she refuses to adress the call to the required departement. I called few days ago and asked to speak to a service advisor, she refused, asked for my phone number and name and said that someone will call me which did not happen. Second, she does not always pick up the phone during business hours. Also, she is very disrespectful towards customers: after my car was done, she handed out the keys and the paperwork, almost throwing it at my face and when I asked where was my car parked, she pointed and said out there. Usually, the cars serviced are parked close to the door or the service parking lot but mine was at the very end of the visitor parking and she refused to show me where it was. Receptionists laughing, chatting together at reception desk eating most of the time (Ubereat / Skip the Dishes delivering food to them) and lack to do their work properly and in a respectful manner. The receptionist is the facade of the dealership: with such a disrespectful and arrogant receptionist, no one would like to go to the dealership.