Attention, attention to clients, acknowledge their presence as early as possible, be friendlier there's still some areas that can be utilized. Talk to clients when you're free, small talk,even if you are not directly assisting them. It felt like I'm not welcome.SMILE,SMILE& SMILE. Call clients by name whenever possible. The atmosphere at the "Service" dept doesn't live to its name SERVICE. Do not promise a timeline that you cannot deliver. It happened to me twice in a week. Your shuttle drivers saved your day. They are very friendly and respectful.
Disliked how I was treated, had issues with tires installed at this dealer, when I had an additional issue with my truck from manufacturer I was treated like an idiot which guaranteed I would never do business there again
The car had a 'hesitation' upon acceleration and deceleration and after a check ,filings were found in the transmission system. A part was ordered but did not solve the problem, then a new transmission was ordered and installed.
