My wife dropped off our vehicle for a booked appointment for an oil change and to investigate why our vehicle shut off while in drive on a highway. She waited for 45 minutes in the drop off bay before being processed. She refuses to drop off our vehicle there any more.
Reply from: Saskatoon Motor Products 10 years ago
Hello Raymond. I am glad we finally had a chance to talk on the telephone. Thank you for allowing me the opportunity to explain the extenuating circumstances leading to a longer than average wait time in the drive through the last time you (actually your wife) dropped off a vehicle. Thank you for understanding. Once again, please pass on my apologies to your wife for the delay that day. As discussed on the phone, your comments bring to light the need to orientate people to the drive through upon arrival, especially those who have not been here before. Also, thank you for discussing with me the experiences you have had with your cars (2014 Equinox vs 2008 Equinox). We always welcome feedback on the products we sell. Finally, we are really looking forward to seeing you at the SMP service department for your next vehicle servicing. As discussed, please take a moment to introduce yourself to me when you are in the drive through. I am looking forward to talking to you in person. Thank you very much for your business. Michael Kocsis, your SMP Customer Service Representative.
