My name is Joe Melindy and have worked in the automotive industry for just over 4 Years. I have over 35 Years of sales/customer service experience. I have always had a love for vehicles themselves and I have found a job I really enjoy, selling them! Since being in the automotive sales industry, seeing a customer drive away happy and satisfied is a great feeling. I take pride in being professional and informing my customers on what best suits their needs. ... Read more
My name is Joe Melindy and have worked in the automotive industry for just over 4 Years. I have over 35 Years of sales/customer service experience. I have always had a love for vehicles themselves and I have found a job I really enjoy, selling them! Since being in the automotive sales industry, seeing a customer drive away happy and satisfied is a great feeling. I take pride in being professional and informing my customers on what best suits their needs. I am always available for my customers not only at the time of sale but way beyond. I look forward to serving you!
Repost my review.
They sold us 14 oil changes with a $95k vehicle and now have decided not to honor this commitment.
The dealership knows this, know they messed up but don't want to own up to that mess.
D
Does not honor deals they sell, fraudulent misrepresentation
In 2019 we bought Dodge Ram 2500 Diesel. To induce us in buying a $5000 extended warranty the dealership told us they would throw in 14 free oil changes. At 24000km between oil changes (mfr recommended) that means we were covered to 336000km. At 300/ oil change that was a good deal. It was an expensive vehicle and we figured dealer could afford all these. Now after 100,000km the dealer is telling us oil changes are no longer free and that even after Joe acknowledging that this is what they sold us now they tell us to shove it.
They fraudulently misrepresented to us what they sold us. Dont do business with them!
Reply from: Laplante Chrysler Dodge
Good afternoon Denis,
After reading your review, we looked at the signed service contract agreement when the truck was purchased and consulted the vehicle coverage that was registered with the manufacturer, and it confirms that the oil changes and the Ram extended warranty were both set to expire at 5 years or 100,000 km (whichever comes first). Oil changes are also based on engine operation conditions and heavy usage, which could accelerate an oil change interval. We understand your frustration but as a franchise dealer, we must follow the manufacturer guidelines.
Regards,
Laplante Chrysler Dodge Jeep Ram
I had a great experience with Joe! Super happy with my purchase. No pressure sale and he was very receptive to my needs and wants. Great person and dealership to do deal with if you are looking for a new vehicle.
Reply from: Laplante Chrysler Dodge
Hi Patrick! On behalf of Joe and the team, thank you for sharing your experience and for the kind words. We're glad that everything was to your satisfaction. We couldn't be more proud of our team. Look forward to seeing you again, The Laplante Chrysler Dodge Jeep Ram Team
Joe was fantastic throughout my entire buying experience. Joe was upfront, knowledgeable, patient and kind. Joe made the buying experience and secured my purchase.
Reply from: Laplante Chrysler Dodge
Hi Mathieu,
On behalf of Joe and the team, thank you for the 5-star review and sharing your experience. We're glad that you were well taken care of and had an enjoyable experience. We're always here to help if you need us.
The Laplante Chrysler Dodge Jeep RAM Team
Purchased a 2021 Jeep Compass. Professional and nice staff, great service. Would definitely recommend to friends looking to purchase a new or used vehicle.
Reply from: Laplante Chrysler Dodge
Hi Felix, thank you for your 5-star review and sharing your experience! We're happy that everything was to your satisfaction. Enjoy your new 2021 Jeep Compass. We look forward to seeing you again. The Laplante Chrysler Dodge Jeep Ram Team
