Had b service done on my civic. Mechanic very good and obviously knows his job. Had air filter replaced, wiper blade inserts and transmission flush. Service advisor for this work was Dan Strong,who is both knowledgeable and very congenial. A real asset to the dealership and a pleasure to deal with.
Had b1 service plus transmission flush . Everything checked including wiper blades. Mechanic very congenial and obviously knows his job.Dan, the service advisor,excells in all areas of his position and is a pleasure to deal with. Service done and completed well within time promised.
Reply from: Palladino Honda
That is wonderful to hear Brian!! We look forward to seeing you again.
The issue with our visit wasn't the service, our car was serviced and ready to go as expected, no issues there.
The issue was the shuttle service.
My wife had our car at Honda at 830ish the day of our appointment, I received the text saying checked in at 8:38am. She told them she needs a ride to Costco (2 minutes down the road) as she works at 9am. She was told it won't be long. She ended to up being 15 minutes late for work, and got in trouble for being late. She was not happy.
The shuttle was also 15 minutes late picking her up. I understand traffic and all, but she was already late in the morning. She was not happy with the shuttling service. Perhaps you may need more drivers/shuttles available.
Reply from: Palladino Honda
Shane, we apologize for the longer than anticipated wait time for the shuttle. Thank you so much for your feedback.