Kara Wing

My car is never going back to that shop. Still makes the same noise I brought it in for, 3 separate issues and noises, (ac not working/chirping sound/lock squealing) service kept telling me tenchician couldn't diagnose. I lost my patience and suddenly the technician could hear the sounds I mentioned. I told them ac quit when car left to idle, called me back and told me ac was working and no issues and I'd have to bring it back again when it kicked out again. I insisted they let it idle, and sure enough the ac kicked out, just like I originally said it does. Same thing with the lock, I was told tech couldn't hear it, I insist he tries again, sure enough he hears the noise. And my car is still squealing and chirping despite parts being changed, it only started right after I brought my car in for an oil change last month. I'll bring it somewhere else, the warranty means nothing when the techs can't figure out what's wrong with my car.

A new backup camera was installed and a brake part that affected the emergency brake. The work was under warranty.

Only issue that upset me is when they took breaks apart for inspection (B service), they said rotors were rusty and may cause noise. After leaving my break noise was unbearable and never heard anything before. Was told because breaks taken apart caused noise, was unbearable and went back and did front breaks. If I said no to B Service woukd have gotten longer out of breaks.... next time will most likely skip. If it ain't broke don't touch it. Service/maintenance reminders a money gimmick? Been told yes by many and starting to feel the same

Thank you! Your staff is quite good! I'm satisfied with your service. Everyone seems to care about my well being. Congratulations!

Went in for an oil change and brake service. Got a call saying my pads were worn and needed replacing. I had changed my snow tires to summer two months ago and made sure to look at pad thickness with the expectation that someone may suggest changing the pads. I said no to changing the pads and rotors as suggested. Got home and inspected the pads myself and there was still plenty of material. Rotors also looked perfectly fine. It was also suggested to replace the air and cabin filters as well as the wiper inserts. I said yes to those things but they didn't do it. I guess they really just wanted to do my brakes.