Great service and a real understanding of my needs.
Brian was helpful and listened to my vehicle needs even though my husband was there. He listened to me and spoke to me directly. That was really nice to see.
He knew his products inside out and the car was ready to go right on time.
Purchased an optimum used car. These cars I am told have had a very thorough head to toe check over nothing should be wrong. After being driven by my wife for 8000km the tire tread started to fall off all four tires.(As per another dealer this happened due to age of tires). 2000km later the transmission went and there is a hole in the exhaust leading into the cabin filter, so it can be smelt. Ontario Motor Sales said there is nothing they can do about any of the issues because the 5000km warranty has expired. This car has all these problems with 77000km and was a GM Optimum used car. Other then these very expensive issues(7500+dollars) Brian was nice. After this experience I will never purchase a GMC vehicle again and will tell as many people as possible this story so that they don't have to experience what my family has gone through.
Reply from: Ontario Motor Sales Limited 9 years ago
Hi Corey,
Thanks for taking the time to complete this review and thanks for the nice words about Brian. He is very similar to the many staff members that we employ at Ontario Motor Sales, they all work hard to provide a positive customer experience. We wouldn't have survived 93 years in this very competitive GM town if we didn't all approach our customers with this goal in mind.
In this particular case (similar with all of our Certified Pre-owned vehicles) your GMC went through the regular CPO inspection and met the requirements to reach CPO standards which are far more strict than a typical safety inspection. We would have been happy to review the tires with you on your vehicle, but you took them to another dealership and had them replaced before informing us of the problem. We have not had an opportunity to review any of the issues you've experienced with your Terrain.
We would certainly welcome the opportunity to see your Terrain at your convenience to review any issues that you might be experiencing. Please email us at info@ontariomotorsales.coim as we would like to hear more about your concerns.
Brian was very pleasant to deal with, no preasure.
Brian assisted us by finding a used car that met our budget as well as our needs. At no time was there preasure nor we we feel uncomfortable. We have been driving the car for a number of months now and are very pleased with our car.
This was the best experience I ever had buying a car new car.
Being 1700 kilometers away and picking a truck using the OMS website , phone, email and Brian's outstanding knowledge of the products was just as good of an experience as actually being in the show room. The financial experience was just as good with Ornella. As soon as I arrived at the dealer I was meet by Brian and many other staff and treated with great respect and treated royally. The next vehicle I purchase will definitely be from Ontario Motor sales. It is worth the drive from New Brunswick. Great job team.
