Worst experience getting new car ever :( Luckily I love the car
Reply from: Ontario Motor Sales Limited 1 decade ago
Hi Megan,
We are sorry to hear that you had a bad experience but very happy to hear that you are enjoying the car.
We take our reviews very seriously as our goal is to create customers for life. In this particular case, there seems to have been some issues with some paperwork on your trade-in which bogged down the delivery process.
We would love to speak to you privately about this as I think you will see that we were working with your best interest in mind while adhering to the federal laws regarding personal privacy and disclosure. These regulations are updated withing the last few years and may be different from the last time you purchased a car.
Please call me directly and I would be happy to discuss. Your complete satisfaction is very important to us.
Dave Hicks
Marketing and Business Development Manager
Ontario Motor Sales
905-725-6501 (2503)
We have bought our third vehicle from Ryan McNutt. Ryan always goes above and beyond what you would expect from car salesman. He is very knowledgeable about all makes and models. When in the middle of buy a Mercedes then we received a call from Ryan asking us if we would like to come down and test drive a new Cadillac....well all I can say is we went down and came home owning a new Cadillac. Ryan McNutt does a wonderful job and makes buying a new vehicle a nice experience and we will continue to buy from Ryan in the future.
Ryan was very reasonable to deal with. He made the negotiation easy and we felt excited about the new vehicle. He was knowledgeable about the features that were new to us and guided us through hooking up bluetooth devices etc.
Thanks Ryan.
The car needed a wheel alignment which I had to pay for! The Car had a broken part which I still have not received. The interior of the car was dirty...found old french fries under the seat...The battery was completely corroded causing my daughter to be stranded when the car wouldn't start. I paid for a new battery and the labour costs to remove the corroded terminal. All of the aforesaid was communicated to the dealer. No apology, no follow up. Given the aforementioned how would you have rated the experience?!
