Friendly staff changed seasonal tires and pointed out brake wear and scheduled a convenient appointment in a few days to fix the issue, in the meantime we looked at a new Mazda SUV and arranged a test drive when our car was being serviced next week. Awesome Mazda team that will count heavily when weighing up next vehicle options.
Reply from: North Bay Mazda
Laurel, thank you for this stellar review of our team! We are happy that you found the experience to be a positive one.
Was not even there the day we bought our SUV. not much extras offered, we paid in full & expected more.
Reply from: North Bay Mazda
Chad, I have spoken with our General Manager, Nick Vrbanac, and he has informed me that we have been in contact about that issue last year. We appreciate the feedback, if you have any further questions or concerns please do not hesitate to reach out again @ (705)-476-7600
I went for an oil change and had an overall inspection done. I was told I needed upwards of $2000 of work done. I sought another opinion and was able to get the work done for significantly cheaper and was told most of the items identified as damaged or needing repair were fine and required no work. Overall, disappointed as I felt taken advantage of.
Reply from: North Bay Mazda 7 years ago
Stephanie, I have been in contact with our General Manager, Nick Vrbanac, as well as our Service Manager, Bill Germon, and they have informed me that they explained the reasoning behind the diagnosis of your vehicle. We are sorry for the initial miscommunication and encourage you to reach out again if you have any further questions or concerns. (705)-476-7600
the check up on the car was great but the car wash was awful. There were streaks of dirt running down the sides of the car and the windshield on the driver's side had a large streak of dirt running down it. Also my car was parked outside and left unlocked.
Reply from: North Bay Mazda 7 years ago
Carol, I have spoken with our General Manager, Nick Vrbanac, and he has informed me that he has reached out to offer a complimentary detail! We thank you for your feedback, this is how we improve!
