Unfortunately, I've literally had to return 2 to 3 times on each and every repair.
There appears to be an issue of in-proper training with some functions of the shop staff and a lack of oversight by the Manager.
If a vehicle is forced to return to correct the same issue or related issues, a review should be done by a Manager to properly identify the problem/s.
Furthermore, in some cases, the repairs were done so poorly they have caused me to have to return for additional repairs.
Please accept these comments as constructive criticism.
It can be very frustrating when you book an appointment, the vehicle is not looked at and there is no communication with the service workers. This is exceptionally bad when you hear the news your car has not been looked at towards the end of the day.
It can be very frustrating when you book an appointment, the vehicle is not looked at and there is no communication with the service workers. This is exceptionally bad when you hear the news your car has not been looked at towards the end of the day.
Dead battery. Diagnostic machine did not recognize error. Returned & battery replaced.
Shannon is very good. I was in distress as the battery had died 3 times in one week. Arranged a rental. Quick action. Replaced battery under warranty. ANNIE
All work was complete in the time frame given when the appointment was made. Very pleased with the work completed. Great people all around.
Reply from: Cambrian Ford Sales
Thanks for the review Corrine! We appreciate you sharing these details to help us improve for your next visit! Your time is important to us, so we're happy to hear it was done in a timely manner!
