My name is Shane Witham, I have been in the car business for 12 years now and have loved every moment of it. I have been selling Subaru's for over 10 years now! Customer service is # 1 for me!
I went to start my 2020 Outback. Foot on the break and pushed the starter button and it went ballistic. Lights flashing on the instrument panel and rapid clicking under the hood. Could not even get it out of "Park". Turned on high beams and tried horn which worked just fine, so the battery is good. Called Subaru roadside service and tow truck operator googled to find out how to get it out of park and into neutral. Towed to dealer on Friday afternoon and there it sits. Only has 16,000 km (10,000 mi) on it.
To say I am upset is an understatement. I am careful with the car but do take it down some really remote trails and bush roads with a lot of them being beyond cell phone coverage. In fact, I use the Outback not quite off road but close. Having it fail could literally leave me stranded in the bush.
This is my second outback. The first one was stellar. The reason I bought the new one was because I need 100% reliability.
Your thoughts or ideas would be appreciated
Was in Fenwick Subaru at least 3 times asking lots of questions, going through brochures even before I got in the car! This was a big decision for me and even had my spreadsheets going through a check list to help me with what I wanted in my next automobile. Shane was very patient with me and always had a smile through it all. In the end not only did I get what I wanted, but so did Shane and Fenwick Motors....a new "Subie" (Thanks Shane for teaching me the "lingo")
Purchase of vehicle went smoothly, as a out of town customer.
Shane, took care of us via emails/phone calls due to being out of town. Basically purchased the car via email due to our busy schedule.
not your stereotypical Car salesman. Stuck to his word on all his offers.