After 1 and a half day being without my car it was frustration. It was not the technicians fault because my car is a new vehicle in Chrysler lineup and they had no idea on how it worked. My 3rd row seat in my Pacifica was stuck in a down folding position and they could not release it from that position. After almost 2 days it was a system upgrade to fix the problem. This should have been done over the air with new technology. It was a simple program to update.
Overall the experience was good until I was taking delivery of my truck and how it was cleaned was not exactly as I was told. They just sprayed Armour all and wiped it down leaving the dirt in place. Never lifted center seat to even wipe it down. The bed still had dirt in it. When I questioned it to the sale man he kept saying it was the managers fault and he had nothing to do with it. I bought the truck from him not the manager.
Overall I would not return to buy another vehicle.
I just bought a 2013 Nissan Rogue from these guys in early April of this year a few days ago my wife calls me on her way home from work, she had to pull off the highway and stop because she said the steering wheel was shaking and there was a thumping noise, I told her to check the tires which she did and said they were ok, I told her to continue home slowly and carefully, when she did arrive home I pulled it into the garage, I proceed to remove the wheel to see if I could notice anything but as I put the key on the locking nut I noticed it came right off in my hand and as I go to each nut they all but one came off by hand, I am now in shock at the risk these guys put my wife's life at. I call the store and speak with the sales manager who tells me to come in so they can check, then they try and put blame on my wife or something because it didn't happen right away. Then I speak with the general manager Kahail Habib who asks how I noticed this, I explain that I jacked up the car to remove the wheel, he asks if I am a licensed tech, and that I should not have touched it, that's right this is the type of manager you will get when you purchase at Roadsport Chrysler, this guy is an idiot who should be fired along with their technician who signed off on the safety for the vehicle, the only positive experience I had was with the salesman Taz, I am also reporting this incident to the DOT as well when I bought the vehicle back in to replace the rusted striker for rear latch they put the rusted screws back in. Your service manager Peter is one piece of work
