Went above and beyond to ensure I was happy with my vehicle.
There was a tire pressure dashboard light that came on after a service visit. I called and the dealership said they would address free of charge and they did. .
Charles Chan (Leasing Manager) is absolutely amazing at what he does. Very knowledgable and provided guidance throughout the entire process. Easy to reach if we had any questions. Kept things simple and easy to understand.
Leased a new Honda Civic Touring Sedan. Good experience with the sales person, and I like the product, but I took off 1 star because I came in on a Saturday and felt the negotiating with the Manager (approver) was dragging on unnecessarily. I had leased the exact same car previously, and simply asked for the same price (or better)... yet it still took about 3 hours to complete the transaction which was way too long to arrive at the same number I originally asked for. I don't like the pretend acting of going back and forth to negotiate a simple deal.
