Seemingly this place is great because you only pay $20 for a massage. However, after today, I will NEVER return to this establishment, nor will I ever get a massage from a person that was a student at this college. I will forever do my research and not support this poorly ran establishment.
For about a year now on and off, I have booked an appointment when I can. Their internal system for doing this has several "glitched" and not taken my appointment or better yet, they cancel on you and don't let you know.
This is what JUST happened to me today. I have my Google calendar synced with theirs so I can ALWAYS remember to make my appointments. My appointment was showing on my calendar up until approximately 6 am this morning. I called after my physio appointment to make sure I still had this massage booked that I put in for SIX WEEKS ago. This was my response.
"Oh...so we had to move appointments around because some of our students aren't here. And yours was canceled." I ask, so an appointment I NEED for after my physio today is not available and I don't get a notification for this until I call you and ask hats going on. Her response was, "Yeah."
That's it, no empathy, no concern for the fact that I have a real medical need for this, and it's not just something I want to be done. I am referred out to have these done because of acute injuries and a broken back that I am trying to heal without the use of surgery and drugs. Eastern College doesn't care if you have a real need for their services. They don't even care o let you know that you cannot have your appointment, nor do they even care to try and attempt to make things right when it was them who did not do their job in informing the client (me) that my appointment was canceled with ample time. I was suggested to "Look for another clinic for an appointment today"
HA!@ A superiorly poor suggestion. It's 9 days before Christmas and you want me to find a SAME-DAY MASSAGE APPOINTMENT! Thanks for the crappy advice.
I will NEVER step foot in this establishment again. And it's really sad considering they are a college. They are teaching these students who learn from them that it's ok to treat your clients like this. It's ok to just cancel and not give a damn about another person's health. This is the kind of mindset they are teaching and putting out into the professional world. Eastern College you are part of the problem, not the solution.
My experience with the Moncton campus involved many frustrations, mainly caused by an extreme lack of professionalism. If it had not been for my passion for my field and for two amazing instructors, I may not have made it through the program.
Reply from: Eastern College 8 years ago
Hi Ashley, thank you for providing a review of your time at Eastern College. We are sorry to hear that you were not completely satisfied with your time here. If you would like to share more details, please feel free to contact your campus as they can put you in contact with the appropriate person.
I was very disappointed with my experience at Eastern College. The lack of support from teaching staff and the state of the curriculum are only the first reasons I would never recommend your school.
As a massage therapy student we lacked some of the basic requirements to complete our course efficiently. We filed a report to the board of education as a class at one point as we were so sick of not being heard. We were promised a clinic that was around 6 months late. The tables we were to treat public clients on were ripped and in terrible condition. We didn't have actual tables to work on through class time, we had to work on the massage tables which is ridiculous, there are naked people lying on that and we have to sit at it all day with our books. Not only is that unsanitary, it promotes terrible posture and I had a lot of neck pain as they aren't the correct height. We were told we would have enough hours to graduate just with clinic (which we didn't) and were never taken seriously with this point when we tried to bring it up. The Eastern College modular exams were a joke, the answer keys were always wrong and so we had to open our text books so many times to fight the answers with teachers, it was just embarrassing. And the majority of learning I did was me reading through my own text book in my own time.
When we went to our headteacher with any of these problems it was made out as if it was our fault and as if we were complaining over nothing. I feel like I paid way too much money for a school that obviously doesn't value it's students opinions or care for helping them reach their fullest potential.
I love massage therapy and I am really happy with the career I have now, I just feel very disappointed with my experience in Eastern College and will not be recommending it.
Just as a side note I graduated with a 94% average, I just didn't want you to think I was a bitter student because I failed or wasn't doing well. I put a lot of time and effort into my studies. I have attended another college and a university previously and I was shocked at how Eastern College treated their students. On multiple occasions I saw class mates go to the headteacher for help or with a problem and come out crying because of what she said to them, which is appalling and she should be ashamed of the job she is doing.
Reply from: Eastern College 8 years ago
Hi Louise, thank you for providing a review of your time at Eastern College. Your feedback is important to us, as it helps us to improve our student experience. If you would like to share more details, please feel free to contact your campus as they can put you in contact with the appropriate person.
I cant say the whole experience was great. With multiple teachers and often times teaching ourselves for 25 000$ wasnt fair. I am lucky that I am an optimistic person and disciplined enough that I managed to still graduate will honors. Some staff members made it fun to come to school and classmates. But the whole outline of the course needs alot of work.
Reply from: Eastern College 9 years ago
Thank you Jolyane for taking the time to provide a review on your experience. Your feedback is important to us as it helps to improve on our overall student experience. If you have any other questions or concerns we would like to hear from you.