I received a friendly greeting upon arrival for my apointment, and my concerns were dealt with to my satisfaction in a timely fashion.
I brought the truck in for an oil change and to check for a tire/road noise I was experiencing. I was called and told the oil change was complete and that the noise had been traced to a defective tire. Further I was told a replacement tire had been ordered and I would receive a call when the new tire was available for installation, sometime next week.
The young service staff at the oil change area were quick to inspect and clean carpets in the vehicle. Then the oil was changed promptly and the car was run through the carwash before being returned to me.
Brought the car in for an oil change. Service was fine, and actually fairly quick compared to the last few times. I was trying to get some work done in the waiting area and was interrupted by two young employees yelling at each other at the desk. This yelling included profanity. It did interrupt me briefly, but I was in complete shock that your employees don't have the self-discipline to keep from dropping f-bombs within earshot of customers.
Completely unprofessional.
Reply from: Nurse Chevrolet Cadillac 9 years ago
Mark,
We apologize for the experience you had and the words that you overheard our staff members say. This is not our business practice and we will seek to address this as soon as possible.