Outstanding customer service from sales staff through to service staff.
As a first time purchaser of Volkswagen part of my purchase decision was the excellent and professional staff I met while shopping. Not only the sales staff but when I spoke with the service department about ongoing maintenance if I purchased a vehicle they answered all of my questions thoroughly. Since owning my VW the staff have continued to meet the standards established at our first meeting.
My experience was generally very good except for the fat that the dealership oversold a dubious rust-protection device and pushed extended warranties in general despite my clearly stated and complete lack of interested in these products.
The team at Orillia Volkswagen are always great! They ensure everything is complete during services, only do necessary work and also keep detailed records and communication.
I would recommend their Sales and Service team to anyone!
