Orillia Volkswagen

Please go somewhere else! It was the worst experience ever . I had to go to another dealership just to complete my pdi inspection

Dealt with a newbie who had to check with his supervisor to make sure the deal was the best possible. Lots of questions he wasn’t able to answer but managed to find the right answers with help. Overall good experience!

Sales was very helpful and knowledgable when it came to numbers, finance options and vehicle Logistics. highly recommend if you want to get a VW.

They worked on my vehicle from 11 am to 4 pm (5 hours max). I was charged 9 hours of labour. There were approximately 4 jobs that required work on the engine. Although the engine was worked on for 4 different jobs I was charged for assembly / disassembly each time even though they only had to do it once. Their response was that the labour charge was industry practice, So they pocketed $537 extra labour. I guess the industry standard is set to rip off people. Invoice said "complimentary" car wash in two places. No car wash because of Covid. Then take it off your description of work completed. Then tried to email the address on the back of the invoice. Keeps bouncing back. Very frustrating. I will say they took care of our car quickly and turned it around very fast. I am retired and $537 is a ton of money for me.

Just purchased a brand new VW Atlas in March. salesman was ok- epitome of push your sale and then shitty service. For a company trying to rebuild a brand from previous scandal I expected much more. Vehicle came with a/c that didn’t work which we didn’t notice until summer and we have had it in to orillia VW to be fixed. First off we travelled to get the a/c diagnosed for them to tell us they didn’t have tome to do it. Don’t you think someone who travelled and spent $50k on a brand new vehicle would take precendence? Means nothing to them. 9 days we waited with a loaner and this dealership is not local to us so had to travel a fair distance each way. No remorse or kindness just ignorance. After all that the A/c was misdiagnosed and never worked properly in fact was worse after this. Have travelled once again to get it Fixed and now it’s another issue that will take 7-10 days to get a part and then book appt to install. That’s a 3rd time to recite the same issue from the beginning. I have no faith in the Service or mechanical department to rectify the problem all the while we have had one of the hottest summers and have had to travel to attempt to fix this with no acknowledgement or apology or anything. Hands down the worst dealership we have ever experienced. Should have stuck with Subaru of Orillia bc their service was out of this world. Will never buy another VW and certainly avoid Orillia VW at all costs