Knowledgeable, courteous and professional. The rep I worked with was a fellow nerd who helped me with my first car. Great experience, would gladly recommend.
There were a few minor repairs needed before picking up my car on day of purchase. I was booked to pick up at 6:00pm that evening and arranged someone to bring me, return of my rental car, leaving work early because they close early. Received a call at 12:30 car was not ready so had to reschedule to pick up. Upon picking up my vehicle, the repairs were not all completed however was so tired of waiting for the vehicle. A week later, my check engine light came on (and was on when I test drove the car before purchasing). Had to bring in my new vehicle. Advised that a part needed to be replaced (which I was told was replaced at time of purchase) when really the part was only cleaned. Advised to have repairs that were to be done before purchase pick up to be completed. No phone call advising when to pick up so called Monday as I was told I would hear from them Saturday. Advised I was getting my winter tires on the car that night so needed to pick up. Approx. 2 weeks later my check engine light came on again and back the car had to go as something came up "on the computer".
Needless to say, the general manager attempted to be accommodating, the service manager also attempted however not once was anything offered compensation-wise for my time and frustration for the inconvenience. I would not return to purchase a vehicle there again as I found that this should have all be dealt with BEFORE purchase and new parts on repairs BEFORE purchase.
