Before dropping my car off for recall repairs, I told the service department that this car would only have insurance for a short amount of time and I needed to be sure that all parts would be in stock before I brought it in. Apparently, even after being told that the parts were in, they weren't. On top of that, we had to have a bunch of work done to the car to be able to certify to sell it. We paid before all work was complete and it seems like once the payment went through, the car became less of a priority for them. We were told one day when we called to inquire on the status of the vehicle that it was ready to be picked up so my husband left work and when we arrived at the dealership we were informed that it was not our vehicle that was ready but someone else's. Anyways, 2 weeks later we finally got the car back. The service advisor who was calling us to update was great! However, when calling to deal with the service department a week prior when our van was in (we never received a review form) the lady we were dealing with was absolutely horrible. She was rude to not only me but my husband & my mother and we will not be returning to this dealership for anything ever again.
good front line people. They " try " to treat you as a customer. not always the case today.
i'm pretty busy so twenty ..
words is asking a lot.
you asjked me for a review
I gave it you. ta-dah... twenty. oops 21.
service was good thx. 25 words ...
Dealing with Amy and Ricki-Lee was truly an astonishing experience. From the moment I arrived I felt welcome. It’s early In the morning and late in the week. There was no negativity and only positive vibes. It’s like they were friends / family by the time I left.
Well when my vehicle went for oil change, found out a tow truck hit it .
With me having autism, i didnt take the news very good!!
Lucky my boyfriend was able to calm me down.
And lucky the windshield was replaced.
Otherwise good service
