PHILIP MAY
Published 5 years ago
Dreadful post purchase service!!! Avoid Palladino Mazda at all costs.
I purchased a Mazda 3gt sport at the beginning of July. The vehicle has been in the shop at least 4 times to repair rattles and issues surrounding the recall regarding airbags. After what was supposed to be an all clear and that vehicle is now back to manufacturer's specs I am still getting vehicle warnings about faulty airbags and now there are wires hanging down from dash impeding access to brake pedal. Prior to purchase emails and calls were returned within a day if not hours. Now that the purchase is complete the general manager does not return email queries at all. A key that was found to be defective and needed to be replaced is taking over a week to replace. This is just the beginning of the worst customer experiences of my life. Avoid at all costs. Gruesome!