North Bay Mazda

NorthBay Mazda dealership is a true gem in the automotive industry, thanks to its incredible staff who consistently deliver exceptional service. From start to finish, my experience dealing with them has been nothing short of amazing. Every staff member went above and beyond to make sure that I was comfortable, informed, and completely satisfied with my purchase. Their knowledge, professionalism, and friendly demeanor make for a truly unforgettable experience. I highly recommend NorthBay Mazda to anyone looking for a car dealership that truly cares about their customers

Called about a specific car on the website and recieved more imformation from Mike. Told him we would come try the car first rainy day and would make decision that day and take it home. Three days later called back about availability and found out about a error on the website. They stood bye the error and did all they could to make us Happy. We are three hours from dealership, and we must say that it was worth the drive. Everything was ready and waiting when we arrived and the car was exactly as presented to us. Mike and all the staff were both friendly and helpful. Great job North Bay Mazda Randy and Nancy

I had very enjoyable experience they were very prompt and also very nice and helpful I would go back anytime

I had three recalls on my mazda and it was very quickly booked in for service . The service department gave me a ride home and picked me up after the work was finished . Every one was was very friendly and this made the experience a good one .

So I brought my cx-5 into mazda dealership today for the first time ever for something under mazda warranty. Worst experience ever!!!!!!! They did their work properly as far as I know. BUT!! 1. they were a hour and a half late picking me up from work at the end of my day. 2, they called me and told me they did a complimentary pre alignment check and I needed an alignment and that if I didnt get it done right away that I'd wear my front tires down and I'd need 4 new tires, i told them no I wouldn't and the counter guy argued that with a AWD you need to keep even wear (my cx-5 is FWD. 3, when I picked it up (after waiting over a hour) the next counter guy wanted to show me something, to keep an eye on the "P" when I put my vehicle in park that it may not light up. Absolute BULLSHIT as my cx-5 is 6 speed manual. And 4 when I was talking to the guy who picked me up he told me that the shop was scrambling to find someone who knew how to drive standard when it was time for my cx-5 to be pulled out of the shop. Not impressed with mazda dealership at all, at this point I'd rather pay my local garage to do work even if mazda warranty offers to do it for free. WORST EXPERIENCE EVER!!!!!!