Have been getting a complete runaround from parts and from service ! They told me they ordered part then they didn’t- they told me they would call me back then they didn’t! What should be an easy fix is turning out to be a nightmare and is now being stretches into a three to four weeks runaround!
Terrible experience from Day 1. Was sold a car that began to leak oil after day 1. Tires had massive bulges/bubbles as well. Took over a month to find a resolution for the tires. No call backs ever, had to keep hounding for anything. Oil leak was due to over torque on the "O" ring plug that they will not take responsibility for.
When I messaged in about the oil leak, I was told to take it to a BMW dealership (BMW is what I bought) as they would not take care of it. After warranty did not cover it, I had a $300 bill. Took this bill to Hyundai on Hunt as their service team was the cause of the oil leak. They told me no reimbursement as I should have taken it to them - however, they told me 5+ times to take it to a BMW and not to their dealership. Scumbags..
'
Post purchase - this has been awful service. They will never call back and they avoid all issues that were caused by them. Very nice and welcoming until the cheque clears then it is down hill fast. I would avoid at all causes if you want a pleasant post-purchase experience.
Not Trustworthy - Give Your Business to a More Trustworthy Shop
Customer service tried to pad the bill for my 80 year old father with over $2300 of “preventative maintenance” when he brought his car to them for a minor issue.
His car has 43k on it
Got sold a car on Tuesday and drove it home on Monday.
The process was extremely fast. I had a rough idea of what I wanted and it was quickly narrowed down for me by their extremely helpful staff. Put me in a tenfold better vehicle for what I was originally thinking of for the same price. Cleaned the car, topped up on the all the fluids. Though I didn't accept it, they offered to set up my phone with apps necessary to access the full potential of my vehicle. Really quick process all around.
