Ben Borlase
6 years ago
Hey Jessica my name is Ben I am one of the managers here at Coquitlam Chrysler I want to thank you for taking the time to leave us a review. I like to hear about what we did wrong in order to provide our customers with better service in the future. Let me start by saying that we do indeed care about all of our customers and appreciate their business when they choose to deal with us. Your case is no different I'm just not sure what we could have done to make the experience better for you.
Yes your vehicle was covered under warranty that means the parts that were being replaced was to be covered unfortunately Chrysler warranty doesn't cover the cost of a replacement vehicle while the work is being complete. If we were to give you a loaner/rental that is something we would have to pay for out of pocket. We do offer a shuttle to transport customer's around town but its done within reason. Driving you to the ferry is 1.5 hours each way so to spend 3 hours for you would be saying "no" to all of our customers for 3 hours and is not really fair for them.
When you come to pick up your vehicle we ask for your name so that we can pair your vehicle to who you say you are. When you drop off your vehicle with us we don't tell anyone that we have your vehicle so unless you tell untrustworthy people that your vehicle is here, i'm not sure how someone would be able to come claim your vehicle as you.
Ill speak with all the advisers and remind them that even at our busy times when tension is high we still need to treat everyone with the respect they deserve. Also just to let you know your warranty covers you at any Chrysler Dodge Jeep Ram dealership so you can get your warranty work done on the island where by the sounds of things would be a lot more convenient to have the work done.
If you have any other questions/concerns please feel free to contact me directly at Ben@CoquitlamChrysler.ca
Thanks,