Verified Customer
7 years ago
diagnosis of clunking noise on the left front of car
I brought my car to your service department to diagnose a clunking noise I heard coming from the front left side of my car. I paid around $80.00 for your diagnosis, and was told that repairs would cost me around $972.00. I took my car to an automotive repair shop, where they fixed the problem (a bit of ice build-up) for $65.00...I saved over $900.00 and haven't heard the clunking noise since!!!
Staff Dealt With
Verified Customer
7 years ago
I had a positive exsperience
Financial services where provided in a professional manner when I bought out the lease on my Sante Fe. I have no complaints and would recommend Hyundai to friends.
Staff Dealt With
Verified Customer
7 years ago
Defective Battery Replacement
I was having problems with starting my one-year old Tuscan in cold weather. Made an appointment at Murray to drop car off at 9:30 on a Wednesday. Car wasn’t looked at until 4:00! Was informed battery was defective and it would take 7 days to get replacement. With help of a relative in the auto biz was able to locate a battery at another Hyundai dealership. Told my Murray advisor who then called that dealership. My issues: car should have been looked at much sooner and service advisor should have been the one contacting other dealerships. If those things had been done I would probably have gotten car back same day.
Staff Dealt With
Verified Customer
7 years ago
Frustration
I have discussed these details at length with one of your employees and do not wish to do so again! The experience I went through was very stressful! I wasn’t listened to then and don’t think I would be heard now. Otherwise why are you asking for the details again?
Staff Dealt With
Verified Customer
7 years ago
Service Appointment very efficient
Murray provided efficient work and got the job done well. The service advisor was especially helpful and my car runs like new.
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